First Day

What can I expect on my first day in a new position?

On your first day, you will be greeted by Skillhouse staff at or near your work location before you meet your on-site manager. The Personnel Team will email you the meeting times and details in advance.

Once you have set up your new work email address, please send details to Skillhouse Personnel and we will send details of how to record your working hours as well as a digital copy of the absence request form and application form for Benefit One.


How do I record my hours?

Once we receive details of your new work email, we will email the details of how to record your hours and submit to Skillhouse. The methods differ slightly between clients, but we will send you a blank timesheet or login details to your browser-based system.

When do I need to submit my timesheet?

All staff hours must be logged and approved by your onsite manager by the second business day of the following month. Of course, the earlier you submit it, the earlier we can process and calculate your salary for the month.


When will I receive my first pay check?

Salary is paid on the 25th (or preceding business day) of the following month, so if you start work in March, your first payday will be April 25th. We will send your pay slip to your home address shortly before that date. If you have any queries, please contact Personnel at any time.


I am running late. What should I do?

Punctuality is very important in Japanese society, so please try to avoid being late at all costs! In the case that you are running late, however, please contact your onsite manager as soon as possible (before your actual start time), and copy Personnel Department so that we can keep a record.

I need to miss a day of work due to illness or an emergency. What is the correct procedure to follow?

If you cannot make it to work, please follow the procedure above and submit an Absence Request Form as soon as you are able. Please note that absences of three days or longer will require you to provide a doctor’s note or proof of treatment.

Paid Leave

When can I start to use my paid leave?

You are entitled to your paid leave after six months of continued employment (assuming at least 80% attendance), in line with Japanese Labour Law. Additional paid leave will be awarded to you yearly on the anniversary of this date.

What happens if I do not use all of my paid leave?

Not to worry! Your paid leave has a two-year lifespan, so you can always use it next year. Please note that Skillhouse does not have a ‘buy-back’ policy, so please keep track of how many paid leave days you have and make use of them accordingly.

Can I take paid leave for half a day?

Absolutely. Paid leave can be taken in half day or full day units.


What are the requirements to be enrolled into Social Insurance?

You must be working at least 75% of the working days and hours as regular employees at your workplace and have a contract of at least two months. Almost all of our staff meet these criteria, but in some cases, the first contract may be shorter than two months. In this scenario, you are required to enrol in National Health Insurance and National Pension until we are able to enter you into Social Insurance.

Can my family be entered into my Social Insurance plan?

Yes, as long as they meet the requirements. Please contact Personnel for advice on what documents you will need to prepare.

I forgot to take my insurance card to the hospital and had to pay the full cost of my treatment. Is there anything I can do?

Yes. You can download a reimbursement application form here (or request from Personnel) which you can complete to claim up to 70% of your medical costs.

What should I do with my insurance card if I decide to leave Skillhouse?

After the last day of your contract, please send your insurance card(s) back to Skillhouse at:
Tokyo, Minato-ku, Toranomon 3-8-27
Tomoecho Annex Bldg. No. 2, 7th Floor
FAO: Personnel

Health Checks

Am I eligible for a yearly health check? What is the procedure?

All staff are eligible for a health check once yearly after 6 months of employment. Depending on your age, the type of health check will vary, as will the cost (reimbursed by Skillhouse). Please contact Personnel or check here to find out which health check you qualify for.

Test Payback

What is the Test Payback System?

Skillhouse encourages all staff to develop their skills and potential for career progression by offering to pay the cost of any exams taken/qualifications attained, up to 20,000 yen twice per year. The most common types of qualification relate to business, IT or language skills but other certifications may be eligible.

How can I make use of it?

Please contact Personnel in advance and let us know the date of the examination, title, and cost. Once you have passed, please provide a copy of your receipt and proof of success and we will process your payment with your next pay check.

Skillhouse University

What is Skillhouse University?

In collaboration with several colleges and business schools across Tokyo, Skillhouse is proud to offer discounts on a wide array of courses. Please follow this link to find out more.

How can I apply?

The application process varies depending on the school, so please contact the school directly.

Benefit One

What is Benefit One?

Benefit One is a fantastic system that provides deals and discounts on over 900,000 services, from travel and leisure to food and dining.

How do I sign up?

Simply complete the application form sent to you by Personnel on your first day and we will take care of the rest!

Career Consulting

How can Skillhouse support me in my career progression?

While we hope that you will enjoy your current position for a long time to come, please feel free to reach out to Personnel to arrange a discussion at any point if you are considering a change. We will always do our best to support you and help you to find the best path for you and your career.
Comments from Personel Team
If you have any questions, queries or issues pertaining to Skillhouse policy or work at your assigned location, please contact the Skillhouse Personnel Department at any time and we will work to support you in any way that we can.