A Global IT Solutions Company is seeking an Onsite IT User Support for their Japanese subsidiary.

This position will work closely with the global team to respond to inquiries from users in Japan and manage the PC lifecycle.

The position will be a global scale support for the Japanese office, so you will be able to communicate with overseas staff and users, and gain knowledge from overseas.

Responsibilities 
- Update and troubleshoot PCs/printers, etc.
- MACI (Move, Allocate, Change and Install) of PCs
- Maintenance of file servers, LAN, etc.
-  Video conference system maintenance
 - Anti-virus SW maintenance and support
 - Software distribution
 - Mobile device operation and management (iPhone/iPad/Android, etc.)
- Ticket management and escalation with ITSM tool
- Vendor control/cooperation with offshore
- User training

【Company Details】
A global IT solutions company that supports and transforms leading companies around the world with IT and digital technologies, with over 160,000 talented IT engineers and consultants in 42 countries.

【Working Hours】
9:00 - 18:00（Mon - Fri）

【Holidays】
Holiday/Leave Annual paid leave (10 days provided in the first year *Variable depending on joining date), Two days off every week (Sat, Sun), Public holidays, Yearend and new year holidays, Congratulation or condolence leave, and nursing leave, Other Special Holidays

【Services / Benefits】

Medical insurance, Welfare pension, Employment Insurance, Industrial Injury Insurance System, Asset-building savings, Company pension, Cafeteria plan, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

- Desk-side support experience

- Experience with ITIL processes and ITSM tools

- Basic AD and Network skills and experience