A Global Digital Marketing Solutions Company is looking for an L3 Support Engineer to join their IT team.

In this critical role, you will be the go-to person for resolving complex issues related to both server and network infrastructure. You will possess a deep understanding of these technologies, coupled with exceptional problem-solving and communication skills to ensure our systems operate seamlessly and support business needs.

Responsibilities

- Design, implement, and maintain on-premises and/or cloud-based server infrastructure.

- Diagnose and troubleshoot complex server issues, including performance bottlenecks, hardware failures, software conflicts, and security vulnerabilities.

- Implement and maintain server configurations, including operating systems (Windows, Linux), virtualization technologies (VMware, Hyper-V).

- Implement and maintain server security best practices, including user access control, firewalls, and intrusion detection systems.

- Diagnose and troubleshoot network issues escalated from L2 or L1, including connectivity problems, routing errors, security breaches, and performance issues.

- Implement and maintain network configurations, including network devices (routers, switches, firewalls), network protocols (TCP/IP), and security mechanisms.

【Company Details】

A Global marketing solutions company focused on supporting retailers in attracting and retaining more consumers and brands in adapting their strategies and development to the ever-changing times. With forty years of experience in America, and more than twenty years in Japan, its marketing initiatives have been adopted by over 100 companies in Japan. They provide a very international environment, with the chance to work on multiple project with their US counterpart. It also offer extensive benefits in terms of conditions, bonus, holidays and so on. 
 
【Working Hours】
9:00-17:30  Flextime available (Mon - Fri) WFH and visit office when required
 
【Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Summer Holidays Other Special Holidays (over 128+ per year)
 
【Services / Benefits】
Up to 20% Bonus, Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area)

- Experience as an L3 Support Engineer or similar role, with demonstrated expertise in both server and network administration

- In-depth knowledge of networking concepts, protocols and troubleshooting methodologies

- Strong understanding of server administration including operating systems, virtualization technologies, and server applications.

- Demonstrated proficiency in IT documentation and knowledge management practices.

- Excellent communication, interpersonal, and problem-solving skills.