IT Analyst

Job ID 20956
Job Type
Permanent
Salary
7,000,000 JPY - 7,500,000 JPY per year
Japanese Level
High Intermediate (JLPT Level 2)
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo
Job Type
Permanent
Salary
7,000,000 JPY - 7,500,000 JPY per year
Japanese Level
High Intermediate (JLPT Level 2)
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo

Description

A Global Financial Institution, focused on providing financial support for various countries, is looking for an IT Analyst.  

 

Responsibilities

The IT Analyst will provide advanced IT Support to clients and direction to more junior team members. The incumbent will be responsible for providing enterprise-level IT support to clients by working closely with service teams within ITS and service vendors and identifying, troubleshooting, and resolving basic to complex technical and non-technical end-user questions for all desktop/computing services.

 

- Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer’s comfort level with technology.

- Assesses more complex, non-routine problems in his/ her area of specialization including those escalated by others.

- Serves as second point of contact called upon to resolve customer problems. Identifies and engages the resources necessary to fully evaluate and address the situation, following up to ensure effective resolution.

- Conducts complete diagnostics of most business technology problems, including those involving multiple systems, clients, platforms, and technologies.

- Analyzes information related to a client support service, identifying and reporting on trends, anomalies, etc. Identify opportunities for improvements and escalate to management.

 

 

【Company Overview】

A Global Financial Institution founded in 1944 in the US. It focuses on providing large sources of funding and knowledge for developing countries. The organization focuses on a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development.

It currently has over 50 employees in Japan, but they are aiming to grow the IT Department. The firm is very international and there is plenty of chances to work with overseas locations and professionals. 

 

【Working Hours】

10:00-18:00 (Mon~Fri) 

 

【Holidays】

Saturday, Sunday, national holidays, paid vacations,  etc.

 

【Services / Benefits】
Social insurance (health insurance, employee pension, unemployment insurance, worker's accident compensation insurance) commuting allowance, training support, etc.

 

Required Skills

- Excellent Windows desktops, VPNs, and Apple mobile devices supporting skills.

- Advanced knowledge and skills in Microsoft suite products, e.g., Office365, Outlook, SharePoint, OneDrive on Mobile and PC, and browser-based applications.

- Advanced skills with virtual meeting tools, including Cisco products, such as WebEx and Jabber, and MS Teams and Zoom. 

- ITIL4 Certification and Experience in performing incident management according to ITIL practices using ServiceNow system and adhering to agreed SLAs and Quality metrics.

- Experience in supporting VIP clients, high-level meetings, including audio-visual, conferencing and PC support with the temperament to handle urgent requests.