An American-based technology company is looking for a Field Services Technician.

You will be a person with excellent communication skills and a strong focus on customer service who will have the following primary responsibilities, but not limited to:

Responsibilities

- Managing Service Level Agreement (SLA) targets on system operations (server and networks)

- Regular communication with the customer on site progress and take any action for deficiencies

- Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers. 

- Develop on-site policies and procedures

- Promote continual quality improvements and development of quality control programs

【Company Details】

A leader in technologically advanced and intelligent solutions for the global aerospace and defense industry, our Client has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

【Working Style】

Shift work 24/7 (8 hours per shift 1 hr break) x 5 days a week

【Working Hours】

7:15 – 16:15 // 9:00 – 18:00 // 10:00 – 19:00 // 16:00 – 00:00//23:00 – 8:00

【Services / Benefits】

Social insurance, Transportation Fee, Holidays, No smoking indoors allowed (Designated smoking area), etc.

- Understanding or willingness to learn about airport operations

- Experience in IT Network or as desktop support (mainly Windows OS experience)

• Bachelors degree
•  

- Experienced in handling critical outage situations (servers/networks)

- Nice to have CCNA certificate or worked with Biometrics technology