Professional Service Director

Job ID 20553
Job Type
Permanent
Salary
JPY 14,000,000 - JPY 20,000,000 per year
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo
Job Type
Permanent
Salary
JPY 14,000,000 - JPY 20,000,000 per year
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

A foreign EIM company is looking for a Professional Service Director. In this role, you will be responsible for driving utilization through the management of direct reports, establishing & supporting project delivery leading practices, participating in presales opportunities, and driving revenue through the delivery of customer engagements.

 

Responsibilities

- Manage, coach and mentor a team of direct reports
- Responsible for your team’s utilization results, staffing, scheduling, development planning and performance management.
- Provide operational thought leadership by establishing and standardizing project quotation and delivery practices
- Provide technical thought leadership on OpenText enterprise solutions
- Deliver customer engagements with high quality. Projects delivery activities relate to the functionality of OpenText enterprise products and may involve tasks such as analysis, configuration, and/or development
- Provide strategic input to customers and prospects on enterprise solutions
- Establishing strong relationship with 3rd party partners that can delivery several tasks of project based on enterprise solutions
- Collaborate and manage global resources for achievement project
- Interact with other departments, across various regions and time zones, to scope project effort and create project proposals
- Delegate tasks and responsibilities to appropriate personnel

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【Company Details】
Leading global enterprise information management company provides a comprehensive range of consulting, managed services, and learning services to help companies and organizations leverage information in the cloud or on-premise.

 

【Working Hours】
9:30 – 17:30 (Mon-Fri)

 

【Holidays】

 national holidays, sick leave, wedding and condolence leave, year-end and New Year vacations, etc.

 

【Benefits】 

Social insurance, group life insurance, wellness assistance, defined contribution pension plan, company stock purchase plan, LILO Club, commuting allowance (up to 100,000 yen per month), no smoking indoors (smoking areas available outside), etc.

 

Required Skills

- Experience in an application implementation and people management role
- Strong software project management experience (on premise and cloud)
- Enough knowledge and experience of SAP implementation
- A solid grasp of a variety of Open Text enterprise solutions which may include Content Suite, Documentum, Intelligent Capture, Records Management, Workflow, Web Reports, and Email Management
- Ability to confidently interact with both business and technical audiences
- Strong interpersonal skills, technical depth and breadth, solid written communication and presentation skills are required 
- Excellent project delivery practices