One of our Fortune500, Global Insurance Client is looking for a talented Junior Voice Engineer, for the Tokyo office. 

As the Junior Voice Engineer you will be working side-by-side with the business department to build a comprehensive and streamlined voice/call center infrastructure

Responsibilities

- Communicate closely with business units regarding Voice infrastructure and define requirements

- Design configurations and create blueprints for Voice infrastructure

- Perform advanced testing and upgrades of Voice devices

- Establish and update local standards and best practices in technical areas

- Communicate directly with vendors, peers, business partners, application developers, and management as needed

- Plan and implement a wide range of solutions to problems or regulatory changes

- Represent the team in major collaborative efforts for key IT and company initiatives

- Prepare project plans and other related documents and procedures related to Voice infrastructure for projects in which he/she participates

【Company Details】
A U.S.-headquartered insurance company with offices in major cities around the world and a 40+ year history in Japan. The company focuses on creating a diverse environment, including the promotion of women, and supports their career development in Japan and abroad.

【Working Hours】
9:00 - 18:00（Mon - Fri）*Hybrid (In-Office & WFH)

【Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays, etc.

【Services / Benefits】
Company Bonus, Transportation, Company Housing, Social Insurance (Health Insurance, Welfare Pension, Employment Insurance, Work Accident Insurance), No smoking indoors allowed (Designated smoking area), etc.

- Experience in all phases of design, installation, and maintenance in voice technology (CISCO and/or NICE)

- Extensive general knowledge of networking, security, and storage

- Extensive technical knowledge of hardware, software, design, topology, and protocols related to voice infrastructure and applications

- Ability to communicate effectively within the infrastructure team and with external stakeholders

- Able to work on multiple large, complex projects simultaneously as a facilitator or team member within a team