Technical Support Specialist

Job ID 18207
Job Type
Haken
Salary
JPY 300,000 - JPY 330,000 per month
Japanese Level
Native
English Level
High Intermediate (TOEIC 730)
Start Date
June 30, 2022
Location
Tokyo
Job Type
Haken
Salary
JPY 300,000 - JPY 330,000 per month
Japanese Level
Native
English Level
High Intermediate (TOEIC 730)
Start Date
June 30, 2022
Location
Tokyo

Description

 

A leading B2B integration services provider is looking for a Technical Support Specialist!

 

 

Key Responsibilities:

- Provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications

- Assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution

- Maintain a good relationship with customers

- Address customer issues on a timely and quality manner

- Continuously improve SLA to customers

- On-Call / shift work as weekend / nighttime required

 

【Company Details】
Leading global enterprise information management company provides a comprehensive range of consulting, managed services, and learning services to help companies and organizations leverage information in the cloud or on-premise.

 

【Working Hours】
9:00 - 18:00 (M-F) *Hybrid work schedule

 

【Holidays】

Saturdays, Sundays, national holidays, paid vacations (20 days per year), sick leave, wedding and condolence leave, year-end and New Year vacations, etc.

 

【Services / Benefits】 

Social insurance, group life insurance, wellness assistance, defined contribution pension plan, company stock purchase plan, LILO Club, commuting allowance (up to 100,000 yen per month), no smoking indoors (smoking areas available outside), etc.

Required Skills

- Experience in Service Helpdesk support, preferably with multinational company.

- Presentable with well-developed customer facing skills

- Familiar with MS Windows, Unix operating systems and MS office

- Basic knowledge of application development language, Networking and Database

- A quick learner, self-motivated and eager to ongoing development

Preferred Skills