Member Technology (Desktop Engineer)

Job Type
JPY 2,000 - JPY 2,450 per hour
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


Globally real estate space sharing firm is looking for an L2 support engineer to join their team to support their members. The ideal candidate will help provide support and solutions and be able to use their knowledge and skills to diagnose the issue and plan/implement resolutions in a timely manner. The ideal candidate will be a great communicator as well as be customer service oriented.



- Responsible for the performance of the IT infrastructure, services and education of the Community Teams in the designated group of locations.

- Primary interface for the Member Technology Team providing a positive experience for Members through tailored IT solutions and the development and implementation of installation plans

- Support to the Community and Members to solve advanced technical issues and implement corresponding solutions

- Provide prompt response to Member problems and requests while managing and maintaining the Salesforce Cloud system

- Educate and assess capabilities related to IT troubleshooting practices for the location-based Community Teams to ensure they can provide level one technical support to the Members

- Responsible for identifying and selling Member IT Services that generate revenue 

- Manage and engage third party vendors to perform cabling repairs and approved installs

- Coordinate and partner with the Member Technology Networking Services Team with the troubleshooting and resolution of LAN & Wireless Network issues

- Coordinate and partner with the Member Technology Audio Visual Services Team with the configuration, administration and troubleshooting of location-based Audio-Visual equipment

- Coordinate and partner with the Member Technology Business Development Team with the opening of new locations and the provision of services to our Enterprise Members

- Configuration of network printing resources including printer servers, printers and other devices






- 担当コミュニティチームのITインフラストラクチャ、サービス、トレーニングの管理

- メンバー・テクノロジー・チームとの主なインターフェースとして、カスタマイズされたITソリューションとインストールプランの開発・実施を通じてメンバーにポジティブな体験を提供する

- 高度な技術的問題を解決し、対応するソリューションを実装するためにコミュニティとメンバーをサポートする

- Salesforce Cloudシステムの管理とメンテナンスを行いながら、メンバーの問題やリクエストに迅速に対応する

- メンバーにレベル1の技術サポートを提供できるよう、ロケーションベースのコミュニティチームのITトラブルシューティングに関する能力を教育し、評価する

- ケーブルの修理や承認された設置を行うサードパーティベンダーの管理

- LANおよびワイヤレスネットワークに関する問題のトラブルシューティングおよび解決において、メンバーテクノロジー・ネットワーキングサービスチームと連携し対応する

- メンバー・テクノロジーのオーディオ・ビジュアル・サービス・チームと連携し、ロケーションベースのオーディオ・ビジュアル機器の設定、管理、トラブルシューティングを行う

- 新規拠点の開設や企業会員へのサービス提供において、メンバー・テクノロジー・ビジネス・ディベロップメント・チームとの調整・連携

- プリンタサーバ、プリンタ、その他のデバイスを含むネットワーク印刷リソースの設定


【会社概要 | Company Details】


A global real estate space sharing firm founded in 2010 with the vision to build beautiful office spaces where people and companies come together to get inspired and do their best work. Since opening our first location in New York City, we’ve grown into a global network of intentionally designed workspaces grounded in community. Today, we’re constantly reimagining how space, technology, and community can help everyone—from freelancers to Fortune 500s—get more out of their workday.


【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)
【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Years of technical experience preferred (support, field work, CCNA, etc.)

- Demonstrate excellent customer service skills including customer empathy, good customer diplomacy skills, and problem ownership

- Ability to use discretion and judgment in evaluating problems and creating solutions for Members

- Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users

- Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems

- Knowledge of data networking principles and architecture

- Ability to use support tools to speed up problem solving and improve own productivity

- Identify and consult with management regarding solutions to particular projects


- 技術経験(サポート、フィールドワーク、CCNAなど)

- 顧客への優れた顧客対応スキル、問題の所有を含む優れた顧客サービススキル

- 技術的な情報を、技術者ではないユーザーを含む幅広いエンドユーザーに、口頭と書面の両方で効果的に伝える能力

- MicrosoftおよびAppleベースのビジネスアプリケーションおよびオペレーティングシステムの操作に関する専門知識

- データネットワークの原理とアーキテクチャに関する知識

- サポートツールを使用して問題解決を迅速化し、自身の生産性を向上させる能力 など


Preferred Skills