Network Voice Operation Engineer (Avaya and NICE systems, or Cisco)

Job Type
Permanent
Salary
6,000,000 JPY ~ 9,000,000 JPY per year
Japanese Level
Fluent
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

A global IT solution company is looking for a Network Voice Operation Engineer (Avaya and NICE systems, or Cisco). 

 

1.Avaya and NICE systems

Provide excellent technical support,troubleshooting and resolution of issues that may arise on various VoIP platforms (Cisco, Avaya and NICE) - Ability to coordinate with SMEs, stakeholders, manage timelines, escalation & provide on time status - Work closely with colleagues to meet team goals and improve processes/practices - Should be willing to work in rotational shifts covering 24/7 operations including weekends/holidays 

 

2.Cisco

Provide excellent technical support, troubleshooting and resolution of issues that may arise on Cisco Voice platform - Ability to coordinate with SMEs, stakeholders, manage timelines, escalation & provide on time status - Work closely with colleagues to meet team goals and improve processes/practices - Should be willing to work in rotational shifts covering 24/7 operations including weekends 

 

【会社概要 | Company Details】

世界の一流企業をITやデジタル技術で支え、変革を後押しする外資系ITソリューション企業です。42カ国で16万人を超える優秀なITエンジニア・コンサルタントが所属しています。
A global IT solutions company that supports and transforms leading companies around the world with IT and digital technologies, with over 160,000 talented IT engineers and consultants in 42 countries.


【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)


【休日休暇 | Holidays】
完全週休2日制(土日休み)、年末年始、年次有給休暇、慶弔休暇、前期・後期特別休暇、その他特別休暇など
Saturday, Sunday, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】

各種社会保険、各種表彰、財形貯蓄、慶弔見舞金、屋内原則禁煙(屋外に喫煙所あり)、法人会員施設(スポーツクラブ、温泉保養所、ホテルほか)、カフェテリアプラン 等

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

 

 

Required Skills

1.Avaya and NICE systems

- Extensive knowledge and hands on experience in Avaya architecture and solutions (Media server, CMS, AES, Session Manager, Media gateways G450/G650), Oracle SBC and NICE (AIR, Sentinel, playback portal)

- Excellent understanding of voice protocols (SIP, H.323, SCCP, ISDN)

 

2.Cisco

- Extensive knowledge and hands-on experience in Cisco products (CUCM, Unity connection, Cisco Expressway and Jabber) and voice gateways - -

- Troubleshooting of Desk phone/jabber registration issues, call drops, voice quality issues

- Excellent understanding of voice protocols (SIP, H.323, SCCP, ISDN).