Office365 Support Expert

Job Type
400,000 JPY - 500,000 JPY per Month + Skillhouse benefits + Transportation + Overtime + Health Insurance
Japanese Level
English Level
High Intermediate (TOEIC 730)
Start Date


Our client, global IT service company is looking for a talented and motivated Office365 Support Expert to assist (remotely) one of their clients in Kanagawa.

This is a 100% Work from Home position, with an exception of visiting the end client (Global Car Manufacturers, a fortune 500 company) in Atsugi, Kanagawa office for meetings.

They are executing the O365 migration campaign and they need support staff to help them complete this migration. If you believe you have the right skillsets for this position, then you are encouraged to apply for this position.


Duties & Responsibilities:

- Good understanding of the O365 Suite

- Provide technical support covering O365, support end-users on O365

- O365 knowledgeable super-user

- Ability to handle inbound and outbound Office 365 customer support issues

- Problem-solve computer software, networking, and system issues related to O365 with end-users

- Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, and general Office365 technical support

- Customer experience in a tech support environment with a focus on supporting Microsoft/Office 365 applications and systems

- Schedule, coordinate, and deliver follow-up client interactions

- Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices

- Demonstrate excellent professionalism and communication skills

- Working with offsite technical team (India)

- Social skills to support end-users, in person or remote

- Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome

- Ability to manage and prioritize tasks while employing time management and organizational skill








- O365をカバーする技術サポートを提供し、O365のエンドユーザーをサポートする

- インバウンドとアウトバウンドのOffice 365カスタマーサポートの問題を処理する

- O365に関連するコンピュータソフトウェア、ネットワーク、システムの問題をエンドユーザーと一緒に解決する

- Active Directory、Exchange、電子メールの移行、ハイブリッド移行、Office365アプリケーションのトラブルシューティング、および一般的なOffice365テクニカルサポート

- Microsoft/Office 365のアプリケーションやシステムのサポートを中心とした技術サポート

- クライアントとのやりとりのスケジュール調整、調整、提供

- 電話やリモートアクセスを介してユーザーと連携し、PCとモバイルデバイスの両方でOffice 365サービスに関する質問に答え、問題を解決する

- オフサイトの技術チームとの連携(インド)

- 従業員との交流、業務上の結果、および統一された結果を達成するためのトラブルシューティングに特有の紛争の程度が異なるシナリオにおいて、適切な判断力を用いて、健全な意思決定を行う

- 時間管理と組織的なスキル、タスク管理と優先順位付け


【会社概要 | Company Details】
Our client has successfully delivered business advantage to satisfied customers through exploiting the best and most appropriate that IT, Network and Telecommunication Technologies, as well as IT Outsourcing.

【就業時間 | Working Hours】
9:00 - 18:00(Mon ‐ Fri); 100% Work From Home

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays

【待遇・福利厚生 | Services / Benefits】※スキルハウスベネフィット適応
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.



Required Skills

- Experience in messaging, Communication & Collaboration of O365 support

- Experience with the O365 migration process, tools & technologies

- Strong communication & presentation skills

- Customer management skills & experience


- O365対応のメッセージング、コミュニケーション&コラボレーションに関する3年以上の経験

- O365の移行プロセス、ツール、技術の経験

- 優れたコミュニケーション能力とプレゼンテーション能力

- 顧客管理能力・経験