Application Support (Japan Middle Office Production Services)

Job Type
720,000 JPY per month
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


A global finance firm seeks a Production Services Analyst/Associate for the Global Market IT team to provide L1/L2 application and local user support for all Cash and Fixed income Middle Office applications.


The Production Services role requires constant daily interaction with the operations team. Typical work would include:
- Provide application and user support for all Cash and Fixed Income Middle Office applications
- Part of Follow-The-Sun model but mainly to provide technical support for APAC users
- Handling user queries (often requiring in depth analysis of the technical and/or business logic of our systems)
- Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with our development team)
- Build tools internally for support team to improve efficiency
- Work successfully with business and technology areas from across the bank. (Middle office is the key to a large web of systems in the Global Market)






【主な業務内容】 - 現金及び債券など、ミドルオフィスのすべてのアプリケーション及びユーザーサポートの提供 - Follow-The-Sunモデルとして、APACユーザーへのテクニカルサポートの提供 - ユーザークエリの対応 (自社システムの技術ロジックやビジネスロジックの詳細な分析が必要) - プラットフォームのサポート性と安定性を向上させるための、問題点や頻繁に発生する問題の特定、管理 - サポートチームの効率化を上げる社内ツールの作成 - 銀行全体のビジネスやテクノロジー分野との連携



【会社概要 | Company Details】
Our client is a Japan-headquartered financial services group with an integrated global network spanning over 30 countries. The company has over 90 years’ history and driven by over 28,000 employees worldwide.

【就業時間 | Working Hours】
8:40 ‐ 17:40(Mon ‐ Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, etc.

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Required Skills

- IT development and/or application support experience

- Strong SQL skills

- UNIX shell (Can write scripts)

- Programing experiences (any major language)

- Experience with job scheduling tools (ideally Autosys)

- Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions

- Willingness to learn front to back transaction flows as well as the core Middle Office platforms 


- IT開発又はアプリケーションサポートの経験

- SQLスキル

- UNIXシェル(スクリプト)

- プログラミングの経験

- ジョブスケジューリングツールの使用経験 (Autosysなど)

- 複雑なシナリオを技術とビジネス画面から分析し、ソリューションを提供する能力

- コアとなるミドルオフィスプラットフォームだけでなく、フロントからバックまでのトランザクションフローを学ぶ意欲

Preferred Skills

- Middleware knowledge would be beneficial. (Tibco, MQ, Solace)

- Hadoop ecosystem. (MapR, Hive, Sqoop)


- ミドルウェアの知識 (Tibco、MQ、Solace)

- Hadoopのエコシステムの知識 (MapR、Hive、Sqoop)