Hardware Support (Datacenter Operations)

Job Type
320,000 JPY - 350,000 JPY per month
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


Excellent opportunity to gain experience in World class, Enterprise datacenter infrastructure management, policy and procedure.


A leading finance firm has an urgent Hardware Support position open in the Datacenter Operations team responsible for support of datacenter infrastructure across multiple datacenter locations.


The successful candidate’s duties will include operational support/replacement of fundamental server components (RAM, memory, hard disk, power supply), manage back-up tapes and tape management vendors and other hardware, cabling, inventory and infrastructure duties as well as project based tasks.



- Provide 1st line hardware operational support for datacenter related infrastructure including servers, racking, patch cabling and backup related equipment

- Remove, replace server components as instructed including RAM, memory, harddisk, power supply

- Perform backup tape management and manage back-up tape vendor across multiple datacenter sites

- Manage other hardware related vendors and partners

- Management request ticket queue

- Update, maintain inventory lists









- サーバー、ラック、パッチケーブル、バックアップ関連機器を含むデータセンター関連インフラストラクチャの第一線のハードウェア運用サポートを提供

- RAM、メモリ、ハードディスク、電源装置など、指示に従ってサーバーコンポーネントを取り外し、交換する

- バックアップテープ管理を実行し、複数のデータセンターサイト全体でバックアップテープベンダーを管理する

- 他のハードウェア関連のベンダーとパートナーを管理する

- リクエストチケット管理

- 在庫リストの更新、維持


【会社概要 | Company Details】
Our client is a Japan-headquartered financial services group with an integrated global network spanning over 30 countries. The company has over 90 years’ history and driven by over 28,000 employees worldwide.

【就業時間 | Working Hours】
8:40 ‐ 17:40(Mon ‐ Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, etc.

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Required Skills

- Experience in hardware or user support

- Keen interest in gaining career experience and skills in enterprise data center infrastructure management, policy and procedures

- Strong sense of responsibility and attention to detail

- Reliable and professional

- Clear communication skills for vendor management, ticket escalation

- Teamwork oriented


- ハードウェアまたはユーザーサポートの経験

- エンタープライズデータセンターのインフラストラクチャ管理、ポリシー、および手順におけるキャリア経験とスキルの獲得への強い関心

- 強い責任感と細部への注意

- ベンダー管理、チケットエスカレーションのための明確なコミュニケーションスキル

- チームワーク志向