Lead Field Service Technician (Customer Support)

Job Type
Permanent
Salary
5,000,000 JPY - 7,000,000 JPY per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Other

Description

This is a fantastic opportunity to work for a leading company in the industry!

【Position Details】
Our client is currently hiring a Lead Technician, Field Services to join their division. They have a global presence at more than 150 airports, including half of the 20 largest in the world. As a leading provider of self-serve solutions, and with a reputation as a master communication network integrator, they understand that the flow of an airport is the flow of an industry.

【Responsibilities】
‐ Supervise and manage end to end onsite subcontractor personnel management, including hiring, performance and off-boarding
‐ Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network
‐ Regular communication with the customer on site progress, and take any remedial action for deficiencies
‐ Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers including Senior Executives
‐ Develop on site policies and procedures
‐ Promote continual quality improvements and development of quality control programs
‐ Develop training material and organize training sessions for system users
‐ Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion
‐ Reports to and will be required to work closely with the Regional Manager to learn, to assist, and to be able to carry out documented site operation administration duties
‐ Prepare system operational manuals and documentation
‐ Act as a liaison between local team and engineering division
‐ On a monthly basis, collect system usage date and coordinate with related finance team for billing to the customer
‐ Cost management as EAC owner (Estimate at Completion)


【会社概要 | Company Details】
航空会社に輸送通信及びシステムエンジニアリングソリューションを提供する外資系大手企業です。
Our client is a large global company that provides transporation communication and system engineering solutions for airlines.

【就業時間 | Working Hours】
シフト制;9:00 - 18:00 / 7:15 - 16:15 / 10:00 - 19:00 / 16:00 - 1:00
Shift work
 
【休日休暇 | Holidays】
完全週休2日制、年末年始、年次有給休暇、その他特別休暇など
Two days off a week, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
 
【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、通勤交通費支給等
Social insurance, Transportation Fee

Required Skills

‐ Comfortable in running financial report via Excel
*There will be guidance on how to run this report after onboarding.
‐ Team supervision experience
‐ Experience in communicating with all levels of line management to include executive team
‐ Knowledgeable and experienced in project management and can effectively plan, communicate and coordinate complex projects
‐ Proven ability to gather appropriate information and provide direction to staff in handling critical, flight operations dependent, outage situations

Preferred Skills

‐ Related airport operations experience
‐ Field engineering, Network design and configuration skills (CCNA), higher knowledge for Windows OS/Windows Server OS