Assistant Manager (IT Service Management)

Job Type
7,000,000 JPY - 10,500,000 JPY per year + Benefits + Flexible working hours
Japanese Level
English Level
Intermediate (TOEIC 600)
Start Date


A global insurance firm is hiring an Assistant Manager - IT Service Management.

‐ Incident Management, Problem Management, and IT Operations Reporting
‐ Design & optimize the ITSM processes to ensure consistency across all IT
‐ Align to company global process and tools (Service Now) where possible
‐ Ensure incidents are well managed, communicated and ultimately resolved in a timely manner
‐ Communicate with key stakeholders during high impact incidents
‐ Ensure root causes analysis and remediation plans are tracked and implemented in a timely manner
‐ Be familiar with the CAB (Change Advisory Board) process
‐ Define KPIs for IT services and drive improvements based on KPI data to meet the target SLAs with business
‐ Vendor management relate to delivering IT services
‐ Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner

【会社概要 | Company Details】
Global insurance company with over 40 years of experience in Japan with strengths in various sales channels and product lineup. The company focuses on creating diverse environments including but not limited to promoting the appointment of women.

【就業時間 | Working Hours】
9:00 - 17:00(Mon - Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee

Required Skills

‐ Work experience in IT
‐ Experience in a similar ITSM (ITIL related role) or Help Desk/End User Services based role
‐ Strong communication skills
‐ Broad range of basic IT understanding, be able to make troubleshooting/resolving complicated issues smooth/effective
‐ Logical Thinking
‐ Understanding of the ITIL model

Preferred Skills

‐ Experience working in insurance or any other financial field
‐ Experience working with multi-discipline/multi-cultural teams
‐ Any kind of IT qualifications are welcome (not must) such as MCP, Cisco, PMP etc.