Assistant Manager (IT Service Management)

Job Type
7,000,000 JPY - 10,500,000 JPY per year + Benefits + Flexible working hours
Japanese Level
English Level
Intermediate (TOEIC 600)
Start Date





‐ インシデント管理、問題管理、IT運用レポートの作成
‐ ITSMプロセスを設計および最適化し、IT関連全体で一貫性を確保する
‐ グローバルでのプロセスとツールに合わせて調整する(Service Now)
‐ インシデントが適切に管理され、伝達され、最終的にタイムリーに解決されるよう努める
‐ 影響の大きな出来事の際に、主要な関係各所と連携する
‐ 根本原因の分析と修復計画がタイムリーに追跡および実装されるようにする
‐ CAB(変更諮問委員会)プロセスに精通していること
‐ ITサービスのKPIを定義し、KPIデータに基づいて改善を推進して、ビジネスの目標SLAを達成する
‐ ベンダー管理はITサービスの提供に関連する
‐ 制御ポリシーへのコンプライアンスを確保し、自己評価または外部グループを通じて特定されたすべてのリスクに対し、タイムリーに対処する



A global insurance firm is hiring an Assistant Manager - IT Service Management.

‐ Incident Management, Problem Management, and IT Operations Reporting
‐ Design & optimize the ITSM processes to ensure consistency across all IT
‐ Align to company global process and tools (Service Now) where possible
‐ Ensure incidents are well managed, communicated and ultimately resolved in a timely manner
‐ Communicate with key stakeholders during high impact incidents
‐ Ensure root causes analysis and remediation plans are tracked and implemented in a timely manner
‐ Be familiar with the CAB (Change Advisory Board) process
‐ Define KPIs for IT services and drive improvements based on KPI data to meet the target SLAs with business
‐ Vendor management relate to delivering IT services
‐ Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner


【会社概要 | Company Details】
Global insurance company with over 40 years of experience in Japan with strengths in various sales channels and product lineup. The company focuses on creating diverse environments including but not limited to promoting the appointment of women.

【就業時間 | Working Hours】
9:00 - 17:00(Mon - Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】

各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

‐ Work experience in IT
‐ Experience in a similar ITSM (ITIL related role) or Help Desk/End User Services based role
‐ Strong communication skills
‐ Broad range of basic IT understanding, be able to make troubleshooting/resolving complicated issues smooth/effective
‐ Logical Thinking
‐ Understanding of the ITIL model

Preferred Skills

‐ Experience working in insurance or any other financial field
‐ Experience working with multi-discipline/multi-cultural teams
‐ Any kind of IT qualifications are welcome (not must) such as MCP, Cisco, PMP etc.