SAP MDM Support Consultant (* 2 Position)

Job Type
625,000 JPY per month
Japanese Level
English Level
Fluent (TOEIC 990)
Start Date
April 1, 2019


This is a wonderful opportunity working for one of the premier global footwear brands in Kobe.
The company is hiring two SAP MDM Support Consultants.

【Key Individual Responsibilities】
‐ Provides level 1 support to the business users via tickets received from ServiceNow – including service, incident and change requests.
‐ Ensures the consistency and integrity of product master data through cleansing and data redundancy exercises.
‐ Coordinate with the requestor to get further details regarding issues raised.
‐ Be aware of the on-going issues and resolutions.
‐ Supports in all master data related activities from data extraction to data loads and troubleshooting issues.
‐ Anticipates business support issues and manage them to minimize impact: analyses problems, actions, and progresses, issues as appropriate, ensures follow through to resolution;
‐ Escalates to L2 when an unusually high number of requests are raised for specific issues.
‐ Provides operational support for SAP and MDM stream of expertise.
‐ When needed, works with the project team to support project deliverables.
‐ Shares knowledge and information with the key user community.
‐ Follows global master data programme and maintenance and support governance procedures.

【Key Shared Responsibilities】
‐ The MD team is responsible for the global master data set up of the company, delivering value to the business by enabling all business processes across functions and departments to use the same, harmonized, data set and processes.
‐ Build and maintain communication with business stakeholders from the subsidiaries all over the world.

【Company Details】
One of the premier global footwear brands. In addition to working in an international environment, Our Client has been selected to be the uniform and apparel vendor for the 2020 Olympic and Paralympic Games hosted in Japan!

【Working Hours】
9:00 - 17:40(Mon - Fri)

Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays

【Services / Benefits】
Social insurance, Transportation Fee, Skillhouse Benefit

Required Skills

‐ Relevant work experience
‐ Understanding of master data, governance directions and how this affects business
‐ Basic MS-Excel skills incl. VLOOKUP, PIVOT Tables etc.
‐ Good understanding of business processes in SAP and basic flow of supply chain.
‐ Proficient in written and spoken English
‐ The Japanese language is not mandatory, but good to have.

【Key Competencies & Behaviours】
‐ Strong communicator with effective written and verbal skills
‐ Customer focused approach
‐ Strong attention to detail
‐ Ability to thrive in a challenging, environment and prioritize tasks.
‐ Process oriented
‐ Problem solver
‐ Proactive, self-starter
‐ Cultural sensitivity skills
‐ Team player
‐ Ability to keep calm and deliver under tight deadlines
‐ Good analytical skills