Customer Support Executive

Job Type
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date



‐ 不正取引審査のルールと方法を開発、導入する
‐ システムのユーザーインターフェイスを顧客仕様に設定する
‐ システム使用に関し、既存及び新規クライアントをサポートする
‐ 顧客のリスクを軽減するための追加の戦略及びその他の手順を開発する
‐ 顧客と緊密に協力し、必要な新機能を特定する
‐ 主題専門家(SME)と緊密に連携して、新技術や不正のトレンドを評価・識別し、必要に応じて新しいアプローチや機能を適用する
‐ 優れたサービスを提供し、確実に期待に応えるため顧客関係を構築する
‐ 新規及び既存顧客と技術開発を含む社内部門との連絡役となる

Global online security solution provider is looking for a Customer Support Executive who is responsible for overseeing the technical support of current clients as well as the successful deployment of the various components of the fraud prevention platform.

‐ Develop and deploy fraud transaction screening rules and methodologies.
‐ Configure Fraud Analyst user interface to Customer specifications.
‐ Support existing and new clients regarding system usage.
‐ Develop additional tactics and other procedures to diminish Customers’ risk.
‐ Work closely with Customers to identify new features and functionality.
‐ Work closely with Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed.
‐ Develop strong relationship with Customers to deliver exceptional service and ensure that expectations are exceeded.
‐ Act as a liaison between new and existing Customers and internal departments including technical development.

【会社概要 | Company Details】

A global leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. The company is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fight fraud.
Over the past 2 years the company has been steadily building its presence in the Japanese market & they are now at a point where demand is such that they have decided to further build out our delivery & servicing capabilities in Japan.

【就業時間 | Working Hours】
Flex (7.5 hours a day)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee

Required Skills

‐ 大卒及び/又は3年以上のアプリケーションサポート経験
‐ 最高の顧客体験を提供するため、問題解決に向けダイナミックでエネルギッシュなアプローチを取れる方
‐ アプリケーションの技術的なトラブルシューティング経験
‐ 顧客と直接の取引経験
‐ オンライン不正防止戦略の優れた知識
‐ 英語による優れた文章及び口頭のコミュニケーションスキル
‐ オンコール、都内、もしくは近郊への出張有り

‐ Bachelor's Degree and/or 3+ years' experience of application support
‐ Dynamic and energetic approach to problem solving in order to further a best in class Customer experience
‐ Experience with technical troubleshooting of an application
‐ Prior experience working directly with customers
‐ Strong knowledge of online fraud prevention strategies
‐ Excellent written and verbal communication skills in English
‐ Job operates an on-call schedule
‐ Job may require minimal travel

Preferred Skills

‐ SaaSのサポート経験
‐ SQLまたはXMLの知識

‐ Experience of supporting software as a service (SaaS)
‐ Knowledge of SQL or XML