Japan Service Center Leader

Job Type
Based on Experience
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


The largest, full-service commercial real estate company is urgently hiring a Service Center Leader. 


We offer an entrepreneurial environment that is dedicated to helping you set the pace in a rapidly changing marketplace. We have a culture that encourages and rewards creativity and innovation. We place a high value on ethics and set standards for excellence in service.


With an extensive presence in 9 offices throughout Japan, our team of over 1,000 professionals focuses on the alignment of our clients' overall business objectives with their real estate requirements.


【Key Responsibilities】

‐Answer calls and respond to emails

‐Handle customer inquiries both telephonically and by email

‐Research required information using available resources

‐Manage and resolve internal customer complaints

‐Follow up customer calls where necessary

‐Inventory Management

‐Hardware support (Dell, HP, Printers, Audio-Video and Meeting room equipment)

‐Hardware Kitting, PC Setup (Need basis)

‐Document all call information according to standard operating procedures




日本全国の 9つのオフィスで幅広いプレゼンスを誇り、1000人以上の専門家チームは、顧客の全体的なビジネス目標と不動産要件の整合性に重点を置いています。創造性と革新性を奨励する環境で非常にやりがいのあるポジションです。













※社内IT部門でのInternal Userに対しての電話での窓口を統括するリーダーのイメージです。



厚生年金、健康保険、雇用保険、労災保険完備 等




Required Skills

‐Experience in a call center or customer service environment

‐Experience in supporting Windows 7, MS Office 2010/2013

‐Understanding of common Windows services or technology such as NTFS, DNS, DHCP, FTP, IIS, DFS.

‐Knowledge on ITIL

‐Ability to support multi-language (English/Japanese) OS and Software.

‐Knowledge on Cisco products is highly regarded.

‐IP telephony support experience

‐Excellent customer service orientation



‐Windows 7、MS Office 2010/2013のサポート経験







Preferred Skills


‐ITIL v3 Foundation