A globally famous tech firm is hiring a Facility Operations Center Engineer. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. The Data Center Global Services organization is looking for an individual with proven and tested leadership skills to support a new Facilities Operations Center in Japan. This team will provide for and support 24X7 real time monitoring, incident response, communications management and reporting for all data center physical infrastructure - globally.
The ideal candidate will need to be passionate about customer experience with the ability to drive tasks, assignments, and projects to operational excellence. As this is a new venture, we are looking for individuals that want to play a role in the development of something great from the ground up. You will be responsible for providing assistance and support to those supporting the Data Center platform. This role supports the team’s overall initiative which is to ensure that the platform remains available and reliable to meet or exceed defined service levels. The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. Facility Operations is a high impact customer and vendor-facing environment.
‐Experience working on or maintaining physical infrastructure equipment
‐Experience leading a shift
‐Project management skills
‐Must be free to work in a 24x7x365 environment (The team is shift-based, which requires that you be available to work weekends, holiday and nights.)
‐Able to use multiple internet and intranet systems to resolve customer issues
‐Ability to accurately follow and complete support procedures, system documentation, and issue tracking entries
‐Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools
‐Ability to work with senior company leaders
‐Leadership ability - works well with people as a highly motivated team member which inspires the motivation of others; ability to teach and mentor junior and mid-level engineers
‐Experience working in a large-scale data center
‐Experience in a NOC (Network Operations Center)
‐IT support experience
‐Understanding of data center IT Infrastructure and data center facilities infrastructure; ability to improve the relationship between the two groups
‐Able to translate business requirements into technical specifications