IT Manager (Incident Management)

Job Type
年収:1000万円 - 1400万円(経験に基づく)
Japanese Level
English Level
High Intermediate (TOEIC 730)
Start Date





















A famous global tech firm is seeking an IT Manager for their Operations Technologies group who can lead a team of remote support service. This team support IT system is mandatory to keep providing delivery service at high quality and speed for our customers while rapidly growing. You will work closely with the local staffs at the fulfillment center, global team of development and engineering in order to resolve problems as quickly as possible. As a representative of the IT support team, you will explain the details of the problems, the root cause, and the corrective actions to the internal senior customers after a high severity event happens. You will also work with the global remote support team and leverage global processes and technologies wherever possible.


In addition to the day to day problem resolution support, the team is responsible for remotely building systems as a part of major IT projects, including new site launches. 


Managing team staffs, and hiring and developing highly technical staffs, are also an important role of this position. As a member of the IT leadership team in Operations Technology IT Japan Group, you will assist in managing and expanding the Japan IT organization. You will also be expected to lead global projects and initiatives.



‐Escalation Management at high severity incidents

‐Problem report for internal senior customers

‐Managing root cause analysis and corrective actions

‐Hiring and developing highly technical staffs and expand the team as required

‐People management for remote staff and work shift management

‐Collaboration with IT project team, field support team and global remote support team

‐Manage and expand JP IT organization

‐Lead global projects and initiatives

Required Skills







‐Upper management experience

‐Success delivering customer facing IT support services in a high-growth environment, and solving ambiguous customer-focused problem

‐Experience building productive and successful IT support teams and developing talent

‐Ability to juggle multiple, competing priorities simultaneously and make things happen in a fast-paced, dynamic environment

‐Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership

Preferred Skills







‐Experience managing technical teams

‐Experience supporting mission critical systems

‐A Bachelor’s Degree from an accredited university

‐Previous IT Infrastructure Operations, IT Service Management or IT Business Operations experience