Helpdesk Specialist (Cloud Service Support)

Job Type
4,000,000 JPY - 5,500,000 JPY per year
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


【職種名 | Position Title】ヘルプデスクスペシャリスト | Helpdesk Specialist (Cloud Service Support) A global IT company is looking for an enthusiastic helpdesk support specialist. The requirement is for a global internet service company. As a Business Helpdesk Specialist you will be supporting priority business customers for Japanese and internationally from a remote location. You'll gather information from customers, troubleshoot and resolve account and billing issues, and escalate cases as needed. You have problem solving experience, strong customer service instincts, and a passion for IT products and services. 【Responsibilities】 ‐ Provide timely resolution of client inquiries as the point of contact for the Cloud service's customers including billing, trials and cancellations ‐ Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution ‐ Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience ‐ Review and improve the quality of localization in materials including online help, web sites, customer emails and notifications

Required Skills

‐ Strong troubleshooting/problem solving skills ‐ Ability to prioritize and multitask work ‐ Excellent customer service skills ‐ Familiarity with Cloud technologies ‐ Ability to adapt to new technologies ‐ Ability to perform job functions under stress and pressure ‐ Strong verbal and written communication skills and analytical skills ‐ Self-motivated, creative, flexible ‐ Willing to take initiative and be accountable ‐ Commitment to continuous self-learning ‐ Commitment to document solutions and knowledge gaps as identified ‐ Reliability and regular attendance is essential ‐ Prior customer support experience, preferably in Enterprise software ‐ Bachelor's degree

Preferred Skills

‐ Experience working on central helpdesk teams ‐ Work experience for Japanese customers ‐ BA/BS degree