【外資系大手保険会社】ITサポート（マルチメディアサポートエンジニア）
【外資系大手保険会社】ITサポート（マルチメディアサポートエンジニア）
Job type:
Permanent
Specialization:
IT Support
Language Level:
日本語-中上級 (JLPT N2),英語-中上級 (TOEIC 730)
Location:
東京都
Salary:
9500000.00
Job Reference:
498300
A global and one of the world’s largest insurance providers is looking for a strong bilingual professional for an IT Support – Multimedia Support Engineer position within the Japan Information Technology Department.
The position is hands-on and service-focused, covering system setup, videoconference execution, live meeting support, and rapid troubleshooting of AV / VC issues. Key responsibilities include maintaining room readiness, resolving hardware and signal problems, performing preventive maintenance, and delivering consistent user experience under time-sensitive conditions.
Responsibilities:
- Setup, test, operate, and tear down audiovisual, videoconferencing, and digital signage equipment
- Ensure meeting rooms are fully functional and technically ready for scheduled sessions
- Support both routine and high-visibility executive meetings
- Execute all aspects of videoconferences including call setup and monitoring
- Provide real-time troubleshooting during live meetings
- Deliver end-user assistance and training on collaboration technologies
- Escalate complex technical issues when required
- Provide technical support for AV and videoconferencing systems
- Diagnose and resolve hardware, connectivity, and signal-related issues
- Maintain high service quality under time-sensitive conditions
- Perform regular preventive maintenance checks on AV and VC equipment
- Identify and address issues before service disruptions occur
- Maintain reliability and operational integrity of conference rooms
- Act as the primary liaison between Japan and global technology teams
- Coordinate deployments, escalations, and global initiative rollouts
- Drive smooth adoption and change management for new technologies
- Provide guidance to end users on presentation and meeting technologies
- Assist users in effectively utilizing collaboration tools
- Promote best practices for meeting room technology usage
Required Skills:
- Min 3-6 years of strong exp/working knowledge of audiovisual and videoconferencing systems
- Hands-on experience with enterprise collaboration platforms and room technologies
- Familiarity with Cisco videoconferencing ecosystems
- Experience with Crestron control and automation systems
- Solid troubleshooting and diagnostic capabilities across AV environments
- Working knowledge of Microsoft 365 and collaboration workflows
- Ability to operate effectively in user-facing, service-driven environments
Why should you apply:
- Opportunity to work with global teams and great Work-Life-Balance
- Strong work-life balance & global exposure
- Great team dynamics and learning opportunity
Company Details:
A US based world’s leading insurance providers, offering a broad range of life, health, and retirement solutions to individuals, families, and businesses. The company is heavily invested in digital transformation, utilizing advanced technologies like cloud computing, data analytics, AI, and cybersecurity to enhance customer experience and streamline operations. As part of its values, it has a strong focus on creating a diverse environment, and in particular on the appointment of women in high-level position.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: 3 days’ work in office, and 2 days’ work from home
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
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