A global automotive manufacturer is looking for a highly experienced  IT – CRM CX Consultant (Customer Experience Consultant)  to support CRM/CX transformation initiatives across its customer-facing IT landscape.

Responsibilities:
- Drive CRM/CX system development, implementation, operations, and maintenance
- Analyze business processes, gather requirements, and identify improvement opportunities
- Support CRM/CX projects from requirements definition through implementation and rollout
- Work with Salesforce, including Automotive Cloud, Data 360, and Agentforce
- Support system testing, user acceptance testing, implementation, and user training
- Act as a bridge between business stakeholders and IT teams
- Collaborate with Marketing, Sales, Customer Service, IT teams, and external vendors
- Support business process improvement, CX enhancement, and digital transformation initiatives

Required Skills:
- 3–5 years of experience in CRM/CX system development, implementation, operations, and maintenance
- Salesforce Certified Platform Administrator with practical Salesforce experience
- Knowledge of Automotive Cloud, Data 360, and/or Agentforce
- Strong understanding of Marketing, Sales, Customer Service, CX/UX, and Business Analysis
- Experience in business requirements definition, process improvement, and stakeholder management
- Experience with Agile/Scrum; BABOK knowledge is a plus

Why should you apply:
- Opportunity to work with modern Salesforce technologies including Automotive Cloud, Data 360, Agentforce, CRM, and AI-enabled CX solutions
- Exposure to end-to-end CX transformation across Marketing, Sales, Customer Service, CRM, and CX/UX
- Strong opportunity to work at the intersection of business and IT
- Experience within a global automotive and manufacturing environment
- Opportunity to develop expertise across Salesforce, CX strategy, Business Analysis, Agile, and Digital Transformation

Company Details:
A global automotive manufacturer with a strong presence in Japan and international markets. The company is advancing digital transformation across customer-facing systems, including CRM, Marketing, Sales, Customer Service, and Customer Experience.

Working Hours: 8:00–17:00 / 9:00–18:00, flexible working hours with no core time
Working Style: 3–4 days Work from Office, 1–2 days WFH allowed
Holidays: Annual holiday: 121 days. Saturdays, Sundays, and national holidays based on company calendar, Paid holidays, Congratulatory and Condolence leave, Maternity leave, Nursing care leave, etc.
Services/Benefits: Commuting allowance, Mobile Work, Overtime allowance, Child allowance, Housing allowance, DC pension, etc.