A fast-growing hospitality SaaS company is seeking an experienced Director of Project Management to lead its Customer Implementation Projects and build its Project Management organization across Japan and APAC.
Responsibilities:
- Lead large-scale customer implementation projects from kick-off through go-live and adoption.
- Act as Project Owner, managing requirements, scope, progress, issues, and executive stakeholders.
- Drive customer adoption and expansion, including escalated and complex projects.
- Manage the overall project portfolio, priorities, resources, risks, and profitability.
- Lead 3 PM/PMO members, including hiring, development, goal setting, and evaluation.
- Establish PM processes, governance, quality standards, templates, and best practices.
- Improve project visibility and productivity through PM tools, dashboards, and Generative AI.
- Coordinate cross-functional projects across Product, Development, Sales, CS, and corporate teams.
- Lead projects with APAC offices, group companies, vendors, and external partners
Required Skills:
- 5+ years managing customer-facing IT/SaaS system implementation or development projects.
- Experience managing multiple projects and/or leading a PM/PMO organization.
- Experience managing PMs, including hiring, development, and performance evaluation.
- Strong experience with executive stakeholder management, negotiation, PM governance, and process standardization.
- Daily use of Generative AI / AI tools to improve productivity; AI-first process redesign is a plus.
- Strong understanding of IT architecture, APIs, databases, cloud technologies, and the full SDLC.
- Strong strategic thinking, execution, and problem-solving skills.
- Experience with project management tools and advanced Microsoft Office skills.
Why should you apply:
- High-impact leadership role with direct senior management visibility, hands-on involvement in major customer projects, and the opportunity to build the PM organization.
- International and growing environment, covering 9 countries and 16 nationalities, with ~80% foreign employees and around 10,000 accommodation facilities using tripla services.
- AI-focused transformation opportunity, with the chance to shape AI-first project management and contribute to tripla’s international expansion and AI/LLM product evolution
Company Details:
This company is a SaaS provider dedicated to helping hotels maximize revenue and strengthen direct relationships with their guests. Through its integrated suite of solutions, the company enables hotels to increase direct bookings through their own websites, reducing reliance on Online Travel Agencies (OTAs) such as Booking.com and Expedia, while improving guest engagement and operational efficiency. It currently supports nearly 10,000 hotels globally through a comprehensive portfolio of products, including a booking engine, AI-powered chatbot, CRM platform, and payment solutions designed specifically for the hospitality industry. Founded in Tokyo and publicly listed on the Tokyo Stock Exchange Growth Market, the company continues to expand across Asia while maintaining a diverse and international workforce.
Work Hours: Flexible Working Hours
Work Location: Tokyo
Working Style: Hybrid work arrangement with work-from-home options available
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Leave, Other Special Holidays
Benefits: Transportation allowance, social insurance, annual health checkups, paid leave, and other company benefits
