Desktop Support Engineer
Desktop Support Engineer
Job type:
Haken
Specialization:
IT Support
Language Level:
English Level - High Intermediate (TOEIC 730),Japanese Level - Advanced (JLPT Level 1)
Location:
Nakano
Salary:
¥400,000.00 - ¥480,000.00 Monthly
Job Reference:
491823
One of the world's largest insurance companies from Europe is looking for a Desktop Engineer to join the Workplace & Mobility Team in the IT Operations Department and be responsible for supporting end-user desktop environments.
Responsibilities:
1. help desk operations
- Handle problem resolution assigned by the helpdesk, isolate problems, and document responses
- Appropriate escalation
2. service request operations
- Software installation support
- Data download and upload support
- Various setting changes (account privileges, folder access privileges, configuration, etc.)
3. desktop support operations
- Citrix XenDesktop VDI operation support and maintenance management
- Windows PC setup, HW installation, relocation, device addition, etc.
- Failure diagnosis, repair arrangements, maintenance, upgrades
- Inventory information management
- Creation of procedures and documents
- General support for Office365 products
- Operation and maintenance of Microsoft SharePoint
Required Skills:
- 3+ years of desktop support experience
- Experience supporting Active Directory and Office365 products (Microsoft Teams and Microsoft SharePoint support experience preferred)
- Experience with VMWare operations
**As a rule, we do not lend out PCs for remote work. Therefore, you will be required to use your own PC when working remotely.
Why should you apply:
- Improvement of user satisfaction: This is a challenging position where you can directly contribute to improving user satisfaction by solving end-user problems.
- Global collaboration: You will work closely with the Asia team (Hong Kong) and gain international experience.
- Diverse technical support: You can utilize your support experience in a wide range of technical areas, including Citrix XenDesktop VDI, Windows PC, Office365 products, etc.
Company Overview
Founded in Switzerland in 1872, the company employs approximately 55,000 people and provides a wide range of insurance services to individual customers through multiple channels, including direct, affiliated, and agency business in more than 215 countries and territories worldwide.
Working hours: Monday-Friday 9:00-18:00
Working Style: Hybrid (daily office attendance is required for the first few months.
After that, the office will be open 1-2 days a week. Days in the office may change depending on the situation)
Holidays: Saturdays, Sundays, national holidays, paid vacations (10 days granted 6 months after start of work)
Benefits: Up to 20,000 yen per month for transportation, social insurance (health insurance, employee pension, workers' accident compensation insurance), periodic health checks, unemployment insurance, benefits (TJK, test payback, etc.), Skillhouse benefits
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