スキルハウスの採用情報
Application Support Engineer (Bridge Engineer)
役職：
Application Support Engineer (Bridge Engineer)
雇用形態:
スキルハウス契約
給与:
勤務時間:
English Level - High Intermediate (TOEIC 730),Japanese Level - High Intermediate (JLPT Level 2)
職務内容
Responsibilities:
- Provide L1/L2 application support for logistics and supply chain–related systems used across production and logistics operations.
- Monitor applications and services to ensure stable day-to-day operations and minimal business disruption.
- Handle incidents and service requests, perform initial analysis, and coordinate resolution with backend and technical teams.
- Track application issues, support tickets, and service requests through to closure, ensuring timely updates to stakeholders.
- Perform basic root cause analysis and support documentation of incidents and corrective actions.
- Act as the primary coordination point between business users, shopfloor operations, and backend IT / development teams.
- Communicate clearly with logistics, supply chain, and operations teams to understand issues, requirements, and operational impacts.
- Translate business and operational requirements into clear, actionable inputs for backend and technical teams.
- Support discussions related to system enhancements, minor changes, and operational improvements.
- Participate in meetings with business, IT, and operations stakeholders, primarily conducted in Japanese.
- Maintain incident logs, service request records, and operational documentation.
- Prepare regular operational reports and service metrics (monthly / quarterly) as required.
- Support change management processes, including tracking of change requests and coordination with relevant teams.
- Maintain application knowledge bases and operational guides
Required Skills:
- 5+ Years’ Experience as an Application Support Engineer, IT Operations Analyst, or similar role supporting business applications.
- Basic understanding of business processes in logistics or supply chain environments
- Technical of programing language such as Java, Python, C#, SQL and understanding of enterprise applications, interfaces, and data flows sufficient to communicate effectively with backend teams.
- Experience handling incidents, service requests, and coordinating issue resolution.
- Strong communication, coordination, and stakeholder management skills
Why should you apply:
- Long term work opportunity, plus WFH available
- Great team dynamics and learning opportunity
- Opportunities to learn/brush-up English/Japanese language
Company Details:
A large global automobile manufacturer based in Germany. This company is Japan's leading brand, known for its high customer satisfaction performance.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: Hybrid
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
