【大手自動車メーカー】ITベンダー＆サービスデリバリーマネージャー
【大手自動車メーカー】ITベンダー＆サービスデリバリーマネージャー
Job type:
Permanent
Specialization:
Other IT Roles
Language Level:
英語-上級 (TOEIC 860),日本語-中上級 (JLPT N2)
Location:
Kanagawa
Salary:
14000000.00
Job Reference:
499445
A Global manufacturer with a strong focus on the automotive sector is looking for an experienced IT Vendor & Service Delivery Manager to lead outsourcing governance, supplier management, and IT infrastructure service delivery as part of its large-scale post-merger IT transformation.
This management role focuses on outsourcing strategy, provider governance, contract management, infrastructure service delivery, and post-merger operational readiness. You will work closely with global IT teams, business stakeholders, and external service providers to establish a sustainable outsourcing model, drive operational excellence, and ensure high-quality infrastructure services across the organization.
Responsibilities:
- Lead the establishment of the organization's IT infrastructure outsourcing operating model following the post-merger integration
- Develop and implement governance frameworks for global outsourcing provider management
- Define outsourcing standards, operational models, and governance processes aligned with global IT strategy
- Represent the outsourcing function within global infrastructure governance and working groups
- Act as the primary point of contact for strategic infrastructure outsourcing providers
- Lead contract negotiations, operational discussions, and supplier governance activities
- Monitor provider performance against SLAs, KPIs, and contractual commitments
- Build strong long-term relationships with outsourcing partners while driving continuous service improvements
- Ensure stable delivery of outsourced IT infrastructure services throughout the carve-out and post-merger transition
- Monitor operational performance, service quality, stability, and efficiency
- Support continuous improvement initiatives across outsourced infrastructure operations
- Drive operational excellence through effective vendor collaboration and governance
- Lead outsourcing-related workstreams supporting enterprise infrastructure transformation
- Manage project scope, schedule, budget, quality, and deliverables within assigned programs
- Support knowledge transfer and operational transition from Daimler Truck to the new organization
- Contribute to long-term IT infrastructure strategy and transformation initiatives
- Lead the Outsourcing Provider Management function within the Infrastructure organization
- Collaborate with Infrastructure, Application, Business, Procurement, and Global IT teams
- Coordinate with international stakeholders across multiple business units and regions
- Drive alignment between business objectives, supplier capabilities, and global infrastructure strategy
Required Skills:
- 5+ years of experience in IT Infrastructure with significant experience managing outsourcing providers
- Strong knowledge of Enterprise IT Infrastructure including Cloud, Network, Data Center, and Digital Workplace environments
- Experience managing IT outsourcing vendors, supplier governance, and contract negotiations
- Strong understanding of IT Service Management (ITSM), SLAs, KPIs, and operational governance
- Experience managing infrastructure implementation, migration, and operational support services
- Proven experience managing supplier relationships, budgets, contracts, and vendor performance
- Strong project management, stakeholder management, analytical, and communication skills
Why should you apply
- Lead the development of the IT infrastructure outsourcing organization within a newly integrated global enterprise
- Drive supplier governance, contract strategy, and operational excellence across enterprise infrastructure services
- Collaborate with global IT teams, executive stakeholders, and strategic outsourcing providers
- Play a key leadership role in one of Japan's largest post-merger IT infrastructure transformation initiatives
- Join a globally recognized commercial vehicle manufacturer investing in digital transformation, connected mobility, electrification, and next-generation technologies
Company Details:
A large global automobile manufacturer based in Germany. This company is Japan's leading brand, known for its high customer satisfaction performance.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: Hybrid
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
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