【外資系大手保険会社】エグゼクティブ向けITヘルプデスクスペシャリスト
【外資系大手保険会社】エグゼクティブ向けITヘルプデスクスペシャリスト
Job type:
Permanent
Specialization:
IT Support
Language Level:
日本語-流暢,英語-上級 (TOEIC 860)
Location:
Sumida-Ku
Salary:
10000000.00
Job Reference:
498255
A global and one of the world’s largest Insurance Service provider is looking for a strong bilingual Executive Helpdesk Specialist , to join its Infrastructure Services Group.
Responsibilities:
- Responsible for quality management, incident management, and reporting at the service desk, and will achieve the goals set out in the SLA
- Work with infrastructure and other teams to ensure smooth service desk operations
- Contact the Global Team regarding global issues that arise at the Service Desk and resolve them
- Participate in project execution and work collaboratively to ensure the smooth execution of group and team work
- Manage and update documents for contract signing and contract negotiations with external vendors
- Perform tasks related to document management and quality control of reports submitted by vendors
- Perform tasks related to budget management for the Infrastructure Services Group
Required Skills:
- 3+ years’ experience in a similar ITSM (ITIL related role) or IT operation /IT service delivery
- Experience and Knowledge of ITIL V4 best practices
- Skilled with Microsoft Office, Outlook, Excel, Word, PowerPoint, Teams, SharePoint
- Knowledge with ServiceNow, Incidents, and Knowledge articles
- Act as an interface to the Business for all IT Service Operation related communication
- Logical Thinking, be able to analyze/overcome challenges in logical ways based on data, work towards goals steadily
- Creating, editing, and managing technical documents and contract papers
Why should you apply:
- Opportunity to work with global teams and great Work-Life-Balance
- Strong work-life balance & global exposure
- Great team dynamics and learning opportunity
Company Details:
A US based world’s leading insurance providers, offering a broad range of life, health, and retirement solutions to individuals, families, and businesses. The company is heavily invested in digital transformation, utilizing advanced technologies like cloud computing, data analytics, AI, and cybersecurity to enhance customer experience and streamline operations. As part of its values, it has a strong focus on creating a diverse environment, and in particular on the appointment of women in high-level position.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: 3 days’ work in office, and 2 days’ work from home
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
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