Senior Manager, Infrastructure
Senior Manager, Infrastructure
Job type:
Permanent
Specialization:
IT Management
Language Level:
Japanese Level - Fluent, English Level - Advanced (TOEIC 860)
Location:
Shinjuku-ku
Salary:
¥12,000,000 - ¥18,000,000 Yearly
Job Reference:
507097
Global Orthopedic & Surgical Technology Leader is looking for a Senior Manager, Infrastructure
Responsibilities:
- Joins IT leadership team for EUS in APAC with responsibility for ensuring day to day Deskside and Service Desk services are delivered in the most efficient and cost-effective manner
- Build productive, collaborative relationships with site leadership teams, high level business stakeholders and other Service Delivery functions
- Engage with BPS’s and Deskside managers to ensure site operations including infrastructure, local service and support, project execution specific to Deskside services meet and/or exceed agreed upon service levels
- Manage service providers for Deskside and Service Desk across APAC
- Partner with Regional Service Delivery, Support Services Sr. managers to identify opportunities to drive efficiencies globally
- Develop and co-ordinate reporting and communications to the end user
- Lead the Service Delivery Support Services team for their Division
Required Skills:
- Knowledge of and/or previous experience with various IS systems (manufacturing, RA/QA, commercial, R&D, etc.) and/or infrastructure
- Extensive knowledge (5+ years) of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements
- Demonstrated excellence in, and commitment to Customer Services
- Project management experience, working with internal and external cross-divisional team members, preferably with IS projects
- Strong communication skills with ability to communicate effectively with both divisional leaders and technical teams
- Demonstrated ability to lead in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control
- Strong analytical and problem-solving skills
- Good business acumen and negotiation skills
- Strong organizational capabilities to manage multiple priorities
Why should you apply:
- Lead APAC-wide Deskside and Service Desk operations for one of the world's leading medical technology companies
- Join the APAC End User Services (EUS) leadership team and play a key role in shaping IT service delivery across both Commercial and GQO locations
- Drive large-scale service transformation initiatives focused on automation, agility, standardization, and customer-centric service excellence
- Partner closely with senior business stakeholders, Global IS teams, and regional leadership to influence strategic technology decisions
- Take ownership of vendor management, service performance, ITSM best practices, and continuous improvement initiatives across a highly visible regional environment
- Enjoy the opportunity to work in a global matrix organization while supporting a business that positively impacts more than 150 million patients annually
- Be part of Stryker's award-winning culture and comprehensive rewards program, including bonus opportunities, healthcare and insurance benefits, retirement programs, wellness initiatives, and service and performance recognition
Company Details:
A global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services across MedSurg, Neurotechnology, and Orthopaedics, helping improve patient and healthcare outcomes worldwide. Through its technologies and solutions, Stryker impacts more than 150 million patients annually.
Working Hours: 9:00 – 17:30
Working Style: Hybrid (50% in office)
Holidays: Saturday, Sunday, Public Holiday, Summer Holiday(3 days), Annual leave, etc
Services/Benefits: Employee benefit club program, Employee assistance program (EAP), Group life insurance, Retirement pension plan, English learning support, etc
Interview Process: 3-4 interviews
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