Production Support Engineer
Production Support Engineer
Job type:
Permanent
Specialization:
Project & Product Management
Language Level:
English Level - High Intermediate (TOEIC 730),Japanese Level - High Intermediate (JLPT Level 2)
Location:
Tokyo
Salary:
¥8,000,000.00 - ¥10,000,000.00 Yearly
Job Reference:
494675
A global insurance company is seeking a Production Support Engineer with expertise in Site Reliability Engineering (SRE), Application Management Services (AMS), and IT Service Management.
Responsibilities:
- Understand current processes and identify areas for improvement
- Analyze issues, propose solutions, and build consensus among stakeholders
- Implement and roll out improvement initiatives across teams
- Strengthen engineering culture through documentation and knowledge sharing
- Measure effectiveness and drive continuous improvement
- Work independently with minimal supervision and escalate issues when necessary
- Approach work proactively, independently, and innovatively
Required Skills:
- Technical Expertise: Strong understanding of databases, web applications, APIs, messaging systems, and Japan-specific tools (e.g., JBA, HULFT)
- Tools & Technologies: Scheduling tools (CA A-AUTO, JP1), APM tools (New Relic, Dynatrace), scripting languages (Shell, PowerShell), SQL, and cloud platforms (Azure, AWS, GCP)
- Problem Solving & Optimization: Proactive approach to early issue detection, system performance improvement, and ensuring reliability
Why should you apply:
- 3,000-employee global firm environment
- Collaborative culture with smart people in a fast-growing company
- Hybrid working location and flexible work policies and strong work-life balance.
Company Details: One of the largest insurance companies in North America and the 28th largest fund manager in the world based on assets under management (AUM) by global institutional investors. It boasts an exciting, international environment with excellent benefits and work-life balance.
Working Hours: 9:00 - 17:00 (Mon-Fri)
Working Style: Hybrid (2 days of remote work per week)
Holidays: Saturday, Sunday, and National Holidays, Year-end and new year holidays (December 30, December 31, January 2 and January 3), Annual Paid Holiday. For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)
Services/Benefits: Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension
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