IT Support Services Consultant (AI/ML) (JR2505693 / G20)
IT Support Services Consultant (AI/ML) (JR2505693 / G20)
Job type:
Permanent
Specialization:
IT Support
Language Level:
Japanese Level - Advanced (JLPT Level 1),English Level - Advanced (TOEIC 860)
Location:
Sumida-Ku
Salary:
¥10,000,000.00 - ¥12,000,000.00 Yearly
Job Reference:
491695
A world’s leading Insurance service provider, is looking for a talented & bilingual IT Support Services Consultant (AI/ML) in the Information Technology Division.
Responsibilities:
- Ensure continuous uptime and accessibility of critical business applications through proactive monitoring and issue prevention
- Respond to and resolve incidents and outages promptly, coordinating across teams to restore service quickly
- Leverage AI/ML to analyze logs and user behavior, predicting issues and preventing performance degradation
- Automate repetitive manual tasks to improve efficiency and reduce human error
- Implement and maintain robust monitoring and alerting systems for real-time system health insights
- Conduct blameless postmortems after major incidents to identify root causes and implement preventive measures
- Collaborate with cross-functional teams to identify opportunities for AI integration that enhance efficiency and customer experience
- Define clear, measurable system performance and reliability targets using Service Level Indicators (SLIs)
- Evaluate and pilot emerging AI technologies to continuously improve application support processes
- Drive continuous improvement of system reliability, operational efficiency, and business outcomes through proactive AI and automation initiatives
Required Skills:
- 3+ years of relevant technology experience, demonstrating progressive responsibility and leadership in overseeing regional technology teams
- Proficiency in scripting languages (e.g., Python, Bash) and Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) is crucial
- Ability to quickly diagnose and resolve system incidents, minimize downtime, and implement solutions to prevent recurrence is paramount. This includes developing and adhering to incident response plans and conducting postincident reviews (PIRs)
- Ability to rely on data from metrics, logs, and other sources to understand system behavior, analyze performance, identify trends, and make informed decisions to improve system reliability
- Design, implement, and manage AIdriven tools, such as intelligent chatbots and autonomous support agents, to automate routine technical support tasks and empower end-users with self-service capabilities
- Demonstrated expertise in IT service management (ITSM) and observability tools, especially those that leverage AI for analytics
- Hands-on experience with models like GPT, Claude, and their associated frameworks (e.g., RAG) is a key requirement
Why should you apply?
- This is a long-term opportunity
- You will be working with international team members
- Learn new skills while working on a large-scale project
Company Details: A leading international insurance organization operates in over 130 countries and jurisdictions, offering services to commercial, institutional, and individual clients through one of the most extensive global property and casualty insurance networks. In addition to general insurance, the organization is also a prominent provider of life insurance and retirement services in the United States. Its common stock is publicly traded on both the New York and Tokyo stock exchange.The group's Japan-based affiliate provides IT-related services to support the organization’s operations within the country.
Working Hours: 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, and so on
Services/Benefits: Social insurance, Employee Pension Scheme, Transportation Fee
Share this job
