IT Infrastructure Support Engineer (macOS / M365 / Devices / Multimedia)
IT Infrastructure Support Engineer (macOS / M365 / Devices / Multimedia)
Job type:
Skillhouse Contract
Specialization:
IT Support
Language Level:
English Level - High Intermediate (TOEIC 730),Japanese Level - High Intermediate (JLPT Level 2)
Location:
Tokyo
Salary:
0.00
Job Reference:
497162
A Public Affairs Consulting firm is seeking an experienced IT Infrastructure Support Engineer ( macOS / M365 / Devices / Multimedia) to take full ownership of internal IT operations across its global organization.
The position is a standalone role which is heavily operational and hands-on, focusing on end-user support, device management, and business application support, while also assisting ongoing improvements in the company’s digital workplace environment, including gradual adoption of Microsoft 365.
Responsibilities:
- Operations: Provide day-to-day IT support across ~100 users globally
- Troubleshoot hardware, software, network, and access issues
- Device & Hardware Management: Manage end-user devices (primarily Apple laptops) and peripherals
- Oversee full device lifecycle (procurement, setup, deployment, replacement)
- Microsoft 365 & Collaboration Tools (Support Focus): Support ongoing transition toward Microsoft 365 (Exchange Online, Teams, SharePoint)
- Maintain collaboration tools including Dropbox, Teams, and related platforms
- User & Access Management: Manage user accounts (creation, modification, deactivation)
- Handle access permissions across systems and applications
- Support onboarding and offboarding processes, and ensure appropriate access control and basic security practices
- Application Support (CRM / HR Tools): Provide support for internal business applications including CRM and HR systems
- Multimedia & AV Support: Support video conferencing tools and meeting room setups
- Troubleshoot audio/video, presentation, and collaboration issues
- End-User Support & Service Coordination: Provide L1/L2 support across all IT-related issues
Required Skills:
- 5+ years of experience in IT support / IT operations
- Hands-on experience with macOS environments and Microsoft 365 (Outlook, Teams, SharePoint, Exchange Online)
- Experience in supporting device lifecycle and endpoint management
- Experience in working with SaaS tools like Dropbox, Zoom etc.
- Strong troubleshooting experience
- Ability to operate independently as a sole IT resource
Why should you apply:
- Sole IT ownership with high autonomy and decision-making responsibility
- Exposure to a global, multi-region work environment
- Opportunity to shape IT processes and structure from the ground up
- Direct interaction with business stakeholders across all levels
Company Details
This international professional services firm operates across offices in Asia, Europe, and North America, with approximately 100 employees supporting clients across multiple global markets. The organization specializes in strategic advisory and international stakeholder engagement within a fast-paced, cross-border business environment. As a growing global company, it relies on secure, stable, and efficient technology operations to enable collaboration, communication, and business continuity across its regional offices.
Working Hours: 8:00-17:00／9:00-18:00-No Core Time, flexible working hours
Working Style: 5 Days in Office
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
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