IT Application Support Manager (JR2505694 / G21)
IT Application Support Manager (JR2505694 / G21)
Job type:
Permanent
Specialization:
Software/Web Development
Language Level:
Japanese Level - Advanced (JLPT Level 1),English Level - Advanced (TOEIC 860)
Location:
Sumida-Ku
Salary:
¥10,000,000.00 - ¥12,000,000.00 Yearly
Job Reference:
491704
A world’s leading Insurance service provider, is looking for a talented & bilingual IT Application Support Manager for its Technology Division.
Responsibilities:
- Keep up continuous uptime and accessibility of critical business applications and services. This involves actively monitoring system performance, detecting potential issues, and implementing strategies to prevent downtime.
- Respond to and resolve incidents and outages promptly. This includes troubleshooting problems, coordinating with other teams, and restoring service quickly.
- Utilize AI and machine learning to analyze application logs and user behavior patterns, predicting potential issues and implementing proactive measures to prevent disruptions and performance degradation
- Champion the adoption of AI technologies across the support organization. Provide training, create documentation, and establish best practices to upskill team members and foster a culture of AI innovation.
- Automate repetitive, manual tasks (toil) to improve efficiency and reduce human error. This might involve scripting, developing tools, and improving infrastructure management processes.
- Establish and maintain robust monitoring and alerting systems to gain realtime insights into system health and performance. This allows for proactive identification and detection of anomalies or potential issues.
- After major incidents causing outages, conduct blameless postmortem reviews to analyze the root causes of failures, document learnings, and implement corrective measures to prevent future occurrences.
- Work with crossfunctional teams, including product, engineering, and business stakeholders, to identify high-impact opportunities for AI integration. Clearly articulate how AI solutions will improve efficiency, enhance the customer experience, and deliver measurable business outcomes.
- Establish clear, measurable targets for system performance and reliability, often based on Service Level Indicators (SLIs). These Service Level indicators and objectives guide development and operations priorities to maintain high levels of user satisfaction.
- Stay informed on emerging AI technologies and industry trends. Evaluate and pilot new AI solutions to continuously enhance application support processes and capabilities.
- Lead BAU projects and initiatives representing Japan application support team.
Required Skills:
- Strong understanding of core concepts in AI and machine learning, including algorithms, model training, and deployment
- Proficiency in scripting languages (e.g., Python, Bash) and Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) is crucial
- 3+ years of relevant technology experience, demonstrating progressive responsibility and leadership in overseeing regional technology teams
- 5+ years team lead or project management experience
- Knowledge of developing and adhering to incident response plans and conducting postincident reviews (PIRs)
- Design, implement, and manage AIdriven tools, such as intelligent chatbots and autonomous support agents, to automate routine technical support tasks and empower end-users with self-service capabilities
- Excellent communication skills to articulate technical concepts, collaborate on projects, and foster a shared understanding of reliability goals. (Both in Japanese and English)
- Demonstrated expertise in IT service management (ITSM) and observability tools, especially those that leverage AI for analytics
Why should you apply?
- This is a long-term opportunity
- You will be working with international team members
- Learn new skills while working on a large-scale project
Company Details: A leading international insurance organization operates in over 130 countries and jurisdictions, offering services to commercial, institutional, and individual clients through one of the most extensive global property and casualty insurance networks. In addition to general insurance, the organization is also a prominent provider of life insurance and retirement services in the United States. Its common stock is publicly traded on both the New York and Tokyo stock exchange.The group's Japan-based affiliate provides IT-related services to support the organization’s operations within the country.
Working Hours: 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, and so on
Services/Benefits: Social insurance, Employee Pension Scheme, Transportation Fee
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