iOS Mobile Device Management (MDM) Engineer (GG11)
iOS Mobile Device Management (MDM) Engineer (GG11)
Job type:
Permanent
Specialization:
IT Support
Language Level:
English Level - Advanced (TOEIC 860), Japanese Level - Advanced (JLPT Level 1)
Location:
Sumida-ku
Salary:
¥8,500,000 - ¥10,000,000 Yearly
Job Reference:
508295
A global and one of the world’s largest Insurance Service providers is seeking an experienced iOS Mobile Device Management (MDM) Engineer to join its IT Infrastructure team.
The successful candidate will be responsible for managing and supporting enterprise iPhones and iPads, ensuring device security, operational stability, application management, and compliance. This is a hands-on technical role requiring strong experience with Microsoft Intune, Apple Business Manager, Microsoft Entra ID, and enterprise mobile device management.
Responsibilities:
- Manage the complete lifecycle of corporate iPhones and iPads, including enrollment, configuration, deployment, upgrades, replacement, and retirement
- Administer Microsoft Intune, including MDM/MAM policies, device compliance, application deployment, configuration profiles, and security settings
- Manage Apple Business Manager (ABM) and Automated Device Enrollment (ADE) for enterprise iOS/iPadOS devices
- Deploy, configure, and troubleshoot Microsoft 365 mobile applications, including Outlook, Teams, Word, and Edge
- Manage mobile authentication and access security using Microsoft Entra ID, Conditional Access, MFA, Zscaler, and device certificates/PKI
- Troubleshoot device enrollment, connectivity, application, OS upgrade, certificate, and security compliance issues
- Utilize IT service management tools for incidents, problems, change, and service request management
- Monitor device health, compliance, and security risks while ensuring adherence to enterprise IT standards
- Develop technical documentation, operational procedures, and automation to improve device management efficiency
- Support mobile device migrations, new deployments, security enhancements, and infrastructure improvement projects
Required Skills:
- 5+ years of experience in IT Infrastructure, Endpoint Management, Mobile Device Management, or End-User Computing
- Strong hands-on experience managing enterprise iPhones and iPads (iOS/iPadOS)
- Solid experience with Microsoft Intune, including MDM/MAM, device enrollment, compliance policies, and mobile application management
- Experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE)
- Good knowledge of Microsoft Entra ID, Conditional Access, MFA, and mobile device security
- Experience supporting Microsoft 365 mobile applications, including Outlook and Teams
- Strong troubleshooting experience with device provisioning, OS upgrades, application deployment, connectivity, and authentication issues
- Experience with Zscaler, PKI, device certificates, or certificate-based authentication
- Experience using IT Service Management (ITSM) tools and handling incidents, changes, and service requests
Why should you apply:
- Global Insurance Leader
- Take responsibility for the lifecycle, security, and operational stability of corporate iPhones and iPads
- Work extensively with Microsoft Intune, Apple Business Manager, Microsoft Entra ID, and enterprise mobile security technologies
- Lead mobile device improvements, security enhancements, automation, and deployment initiatives
- Build your expertise in enterprise mobility and infrastructure security while collaborating with global technology teams
Company Details:
A leading global insurance provider serving millions of customers across more than 50 countries. The company offers a broad range of insurance and financial protection solutions and has an established presence in Japan, with a strong focus on technology innovation and a diverse working environment.
Work Location: Tokyo
Working Hours: 9:00-17:30, Monday-Friday
Workstyle: Hybrid (2 days working from home and 3 days in the office)
Benefits: Transportation allowance, paid leave, social insurance (health insurance, welfare pension, and work-related accident insurance), periodic health examinations, and employment insurance
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