Director (Regional Head) - Application Management (JR2505775 / JG24)
Director (Regional Head) - Application Management (JR2505775 / JG24)
Job type:
Permanent
Specialization:
IT Management
Language Level:
English Level - Advanced (TOEIC 860),Japanese Level - Advanced (JLPT Level 1)
Location:
Sumida-Ku
Salary:
23000000.00
Job Reference:
496700
A world’s leading general Insurance service provider, is looking for a talented & bilingual Director – Regional Head – Japan, Application Management.
Responsibilities:
- Handle Application Support & Incident Management
- Own endto-end incident and service request management
- Perform root cause analysis (RCA) and ensure quick resolution
- Work closely with L1, L2, and development teams
- Ensure issues are resolved within SLA timelines
- Lead daily production support activities
- Ensure systems are: Stable / Secure / Highperforming
- Act as the main contact between: Business users (Japan) / Regional leadership
- Communicate clearly and manage expectations
- Drive enhancements and new system capabilities
- Ensure applications remain upto-date and compliant
- Reduce risks from outdated or unsupported technologies
- Ensure compliance with: Local regulations (Japan) / Internal IT policies / Maintain proper documentation (Japanese & English)
- Vendor & Partner Management
- Team Leadership
Required Skills:
- Relevant bachelor’s degree in Data Science, Computer Science, Engineering, Technology, or other relevant fields. Postgraduate qualifications are desired but not mandatory.
- 15+ years in IT, with leadership experience
- 10+ years in insurance domain (musthave)
- Production support (Claims / Underwriting systems)
- Incident management & ITIL processes
- Solid technical knowledge:
- Cloud (AWS / Azure)
- Databases (SQL / Oracle)
- OS (Linux / Windows / Mainframe)
Why should you apply:
- This is a long-term opportunity
- You will be working with international team members
- Learn new technologies and on large scale projects
Company Details: A leading international insurance organization operates in over 130 countries and jurisdictions, offering services to commercial, institutional, and individual clients through one of the most extensive global property and casualty insurance networks. In addition to general insurance, the organization is also a prominent provider of life insurance and retirement services in the United States. Its common stock is publicly traded on both the New York and Tokyo stock exchange.The group's Japan-based affiliate provides IT-related services to support the organization’s operations within the country.
Working Hours: 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, 27 Paid Holidays every year (20 paid leaves, and 7 especial leaves)
Services/Benefits: Social insurance, Employee Pension Scheme, Transportation Fee
Interview Process: 3
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