Application Support Engineer (L1/L2 Support ) - English + Basic Japanese
Application Support Engineer (L1/L2 Support ) - English + Basic Japanese
Job type:
Skillhouse Contract
Specialization:
IT Support
Language Level:
Japanese Level - Low Intermediate (JLPT Level 4),English Level - Advanced (TOEIC 860)
Location:
Tokyo
Salary:
¥4,500,000.00 - ¥5,200,000.00 Yearly
Job Reference:
494526
A Global IT Automotive is looking for a capable and detail-oriented Application Development Support Engineer with experience supporting business-critical applications and the ability to contribute to minor development and enhancement activities.
This role combines L1/L2 application support responsibilities with light development and enhancement work. The engineer will play a key role in maintaining stable application operations, investigating defects, troubleshooting integration issues, and contributing to small functional improvements. The position is well suited for candidates who are comfortable working across both support and technical analysis tasks while possessing sufficient coding ability to implement minor fixes and adjustments.
Responsibilities:
- Provide L1/L2 support for manufacturing and IoT-related applications supporting production operations
- Monitor application behavior and respond to incidents to ensure minimal disruption to business processes
- Investigate and troubleshoot application, data, and integration issues across frontend, backend, and API layers
- Perform deeper technical analysis of recurring defects and operational problems
- Coordinate with development and infrastructure teams to drive timely issue resolution
- Analyze logs, error patterns, and system behavior to identify root causes of issues
- Support debugging of application and service-level failures
- Assist in validating fixes and verifying system stability after resolution
- Implement minor enhancements, small functional changes, and bug fixes when required
- Support patches, performance improvements, and version upgrades
- Participate in testing, validation, and release activities
- Maintain technical documentation, incident records, and knowledge base updates
- Support change management and release tracking processes
- Collaborate closely with operations, business users, and internal IT teams
Required Skills:
- 3–6+ years of experience in application support, development support, or sustaining engineering roles
- Ability to read, understand, and modify code at a basic to intermediate level
- Exposure to modern application environments (web applications / service-based architectures)
- Working familiarity with technologies such as React, Angular, TypeScript, .NET, Java, or Node.js
- Understanding of APIs, integrations, and backend services (REST required; GraphQL / gRPC awareness beneficial)
- Basic SQL knowledge and ability to investigate data-related issues
- Experience handling incidents, defects, and production issues
- Basic familiarity with CI/CD or DevOps workflows (Azure DevOps or similar)
- Experience working with ITSM / ticketing systems (ServiceNow preferred)
- Strong analytical and troubleshooting skills
Why should you apply:
- This role is ideal for professionals who enjoy working close to the business in a collaborative, international, and well-balanced workplace
- Real operational ownership- Support applications that directly impact production and logistics, with responsibility beyond ticket handling
- International exposure, sustainable workload
- Open, international team culture with strong collaboration across business, IT, and operations
- Exposure across the full production and logistics cycle, building valuable domain expertise.
- Strong brand, long-term stability
Company Details:
A large global automobile manufacturer based in Germany. This company is Japan's leading brand, known for its high customer satisfaction performance.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: Hybrid
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
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