Skillhouse Internal Career Opportunity
Voice Engineer | Headcount = 2 (Nagasaki & Tokyo Location)
Position Title:
Voice Engineer | Headcount = 2 (Nagasaki & Tokyo Location)
Employment Type:
Permanent
Working Hours:
English Level - Advanced (TOEIC 860),Japanese Level - High Intermediate (JLPT Level 2)
Salary
6500000.00
Description
A global and one of the world’s largest insurance providers is looking for a strong bilingual professional for a Voice Operations / Support Engineer position within the Japan Information Technology Department.
Responsibilities:
- Support daily operations of enterprise voice and telephony systems
- Monitor system health, availability, and ensure service stability
- Perform routine maintenance and operational checks
- Handle incidents, restore services, and troubleshoot voice-related issues
- Analyze recurring issues, identify root causes, and implement improvements
- Develop and maintain operational procedures and documentation
- Contribute to knowledge sharing and improve support workflows
- Operate within ITSM frameworks, supporting SLA-driven services and ITIL processes
- Support disaster recovery planning, testing, and service continuity
- Collaborate across teams and provide support during critical incidents, including off-hours when required
Required Skills:
- Minimum 5 years of overall professional experience
- Strong background in technical support, operations, or user support
- Experience with incident response and troubleshooting environments
- Problem-solving capability and analytical thinking
- Understanding of IT infrastructure or end-user support environments
- Ability to work within structured operational processes
Why should you apply:
- Opportunity to work with global teams and great Work-Life-Balance
- Great team dynamics and learning opportunity
- Opportunities to work with World’s leading insurance company (fortune 500 company)
Company Details:
A US based world’s leading insurance providers, offering a broad range of life, health, and retirement solutions to individuals, families, and businesses. The company is heavily invested in digital transformation, utilizing advanced technologies like cloud computing, data analytics, AI, and cybersecurity to enhance customer experience and streamline operations. As part of its values, it has a strong focus on creating a diverse environment, and in particular on the appointment of women in high-level position.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: 3 days’ work in office, and 2 days’ work from home
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
