Skillhouse Internal Career Opportunity
Senior Technical Support Analyst
Position Title:
Senior Technical Support Analyst
Employment Type:
Permanent
Working Hours:
Japanese Level - High Intermediate (JLPT Level 2),English Level - Advanced (TOEIC 860)
Salary
8000000.00
Description
A reknowed US entertainment business firm is looking for a Senior Technical Support Analyst. This role is part of the Technical & Support Operations (Tech Ops) team within the Studio Experience Technology department.
The team is responsible for supporting IT systems related to tour operations.
Responsibilities:
- Act as the primary point of contact for users, handling daily incidents and change requests
- Manage both hardware and software-related issues
- Primarily provide support for Microsoft Dynamics 365 (Finance & Operations / Store Commerce)
- Take ownership of tracking and reporting case progress, working closely with internal teams to drive issue resolution
- Escalate issues to overseas teams when necessary, requiring strong communication skills in both Japanese & English
Required skills:
- Provide technical support to project teams
- Coordinate and negotiate with external partners and vendors
- Perform system maintenance and configuration changes
- Handle hardware setup, installation, and asset management
- Conduct regular PCI/SOX audits
- Prepare various documentation
- Deliver user training
Why should you apply:
- Opportunity to work for an exciting, international company.
- Opportunity to improve a ticket reservation system and watch customers enjoy the studio tour daily.
- Great base salary + bonus, travel expenses, various insurances.
Company Details:
One of the "Big 5" U.S. movie studios, it also diversifies into animation, television, and video games. 100 years old company and its annual sales of more than US$12 billion (2020), it is the largest film studio in the U.S. and one of the largest in the world.
Working Hours: 9:30-18:30 Mon-Fri & 2- days WFH
Work Style: In office
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services / Benefits: Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.
