Skillhouse Internal Career Opportunity
Senior Site Reliability Engineer (Marketing Cloud Platform)
Position Title:
Senior Site Reliability Engineer (Marketing Cloud Platform)
Employment Type:
Permanent
Working Hours:
English Level - Advanced (TOEIC 860), Japanese Level - None
Salary
Description
A Global IT Service firm is looking for a Senior Site Reliability Engineer to join the Marketing Cloud Platform Department (MCPD). In this role, you will drive operational excellence by implementing best practices in observability, incident management, and automation.
Responsibilities:
-Define and drive SRE strategy, including SLO/SLI frameworks, error budgets, and reliability targets aligned with business objectives and customer expectations
-Establish and improve incident management processes, including on-call rotations, escalation procedures, and blameless post-mortem practices to minimize MTTR and prevent recurring issues
-Collaborate with development teams to embed reliability practices into the software development lifecycle, advocating for design reviews, chaos engineering, and production readiness reviews
-Design and implement comprehensive observability solutions (monitoring, logging, tracing, alerting) to provide actionable insights into system health and performance
-Drive automation initiatives to reduce toil, improve deployment reliability, and enable self-service capabilities for engineering teams
-Partner with Architecture and Platform teams to ensure infrastructure decisions support scalability, fault tolerance, and cost optimization goals
-Manage capacity planning and performance optimization for critical marketing platforms handling high-volume campaign executions and real-time personalization
-Report on reliability metrics, incident trends, and operational health to leadership, translating technical insights into business impact assessments
Required skills:
- 8+ years of experience in software engineering, DevOps, or site reliability engineering
- Proven track record of building and leading high-performing SRE or platform engineering teams in a distributed, multi-timezone environment
- Deep expertise in cloud platforms (GCP preferred, AWS/Azure acceptable), including compute, networking, storage, and managed services
- Strong knowledge of containerization and orchestration technologies (Kubernetes, Docker) and Infrastructure as Code (Terraform, Ansible)
- Hands-on experience with observability tools and practices (Prometheus, Grafana, Datadog, ELK Stack, or similar), including defining meaningful SLOs/SLIs
- Experience with CI/CD pipelines, deployment strategies (blue-green, canary), and release engineering best practices
- Strong programming/scripting skills in languages such as Python, Go, or Java for automation and tooling development
- Excellent communication skills with the ability to collaborate effectively across engineering, product, and business stakeholders
- Strong incident management experience with demonstrated ability to lead high-pressure situations calmly and effectively
Why should you apply:
- Global business
- You will be working with international team members
- Free breakfast, lunch and dinner at the cafeteria
Company Overview:
This is a global company with a strong presence in multiple business sectors. It has achieved sustained growth both domestically and internationally, including in the U.S. and Europe. The company prides itself on its diverse and international environment, providing ample career opportunities and a commitment to equal opportunity. With a wide range of business activities, the company also works with various technologies. You can choose your preferred working environment, whether Windows or Mac! Meals at the employee cafeteria are free, and the chef regularly comes up with new menus, ensuring you never get bored of the meals!
Work Hours: 9:00 AM – 5:30 PM (Flextime or staggered working hours possible)
Work Style: Hybrid (Typically 4 days in the office, 1 day working from home)
Holidays: Saturdays, Sundays, public holidays, New Year holidays, paid leave, bereavement leave, and other special leave
Benefits: Full social insurance (employee pension insurance, health insurance, worker’s accident compensation insurance, unemployment insurance), DC pension plan, transportation allowance, childcare and caregiving support, cafeteria, retirement benefit system, welfare services (Relo Club), health counseling services, relocation support (visa support, moving), employee discounts (moving, language classes, etc.), and more
Interview Process: 3~4 times
