Skillhouse Internal Career Opportunity
SaaS & Software Product Administrator (8305)
Position Title:
SaaS & Software Product Administrator (8305)
Employment Type:
Haken
Working Hours:
Japanese Level - High Intermediate (JLPT Level 2), English Level - Advanced (TOEIC 860)
Salary
Description
A Global IT services company is seeking a SaaS & Software Product Administrator to manage and operate SaaS and software products.
Responsibilities:
- Operate management consoles for multiple SaaS and software products
- Manage users, groups, licenses, and access permissions
- Monitor usage and drive operational improvements
- Handle provisioning and deprovisioning activities
- Continuously research product features and roadmaps
- Conduct technical evaluations of new features and propose ways to utilize them
- Support business teams in effectively utilizing product features
- Recommend optimal ways to use SaaS products
- Research and evaluate new tools and additional features
- Assess potential adoption from security, operational, and support perspectives
- Coordinate with IT and security teams
- Support PoCs and implementation projects
- Act as the technical point of contact with vendors
- Escalate technical inquiries and operational issues when necessary
- Gather information on product updates and specification changes
- Identify best practices and share them internally
- Analyze SaaS usage
- Visualize usage trends and identify issues
- Recommend license utilization optimization
- Prepare reports and provide updates to stakeholders
- Respond to inquiries from business users
- Troubleshoot issues from an administrator's perspective
- Create FAQs and operational documentation
- Develop and maintain usage guidelines
Required Skills:
- Experience administering SaaS products or business software
- Experience operating products through administrative consoles
- Experience communicating and coordinating with vendors
- Business-level Japanese and English, with the ability to communicate in meetings, emails, and inquiries
- Strong analytical and problem-solving skills
- Ability to manage multiple products simultaneously
Why should you apply:
- This is a long-term opportunity with a chance to become a permanent employee
- You will be working with international team members
- Free breakfast, lunch and dinner at the cafeteria
Company Details:
A global company with a strong presence in multiple business areas. It has achieved sustained growth both domestically and internationally, including in the U.S. and Europe. The company boasts a diverse and international environment and is committed to equal opportunity, offering a wealth of career opportunities. Due to the diverse nature of our business, we handle a wide range of technologies! You can also choose the environment you are most comfortable with, such as Windows/Mac! Meals in the company cafeteria are also free. Our chefs are always coming up with new menu items, so you can enjoy your meal without getting bored!
Working hours: 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social insurance, DC Pension Plan, Transportation Fee, Skillhouse University, Test payback system, and more
