Skillhouse Internal Career Opportunity
Production Support Engineer (IT Service Management / Incident & Change Management) 019
Position Title:
Production Support Engineer (IT Service Management / Incident & Change Management) 019
Employment Type:
Working Hours:
English Level - Low Intermediate (TOEIC 470),Japanese Level - Advanced (JLPT Level 1)
Salary
9800000.00
Description
A Top Asian Insurance firm is seeking a Production Support Engineer to support IT service management operations, incident management processes, operational governance, and continuous improvement initiatives across enterprise systems.
This role sits within the Production Services Department and focuses on IT incident management, problem management, change management, configuration management, disaster recovery planning, and IT operational process improvement.
The successful candidate will work closely with IT teams and business stakeholders while helping establish, improve, and operationalize enterprise ITSM processes and operational governance frameworks.
Responsibilities:
- Support IT incident management processes including incident response coordination, recovery support, and management reporting
- Perform root cause analysis and support problem management initiatives to prevent recurring incidents
- Support change management activities including CAB operations and risk assessments
- Manage configuration-related information across applications, EUC environments, and IT assets
- Support disaster recovery and contingency planning initiatives including DR testing coordination
- Drive continuous improvement initiatives across ITSM-related processes
- Support projects related to IT operational governance and service management improvements
- Collaborate with IT teams and business departments to improve operational stability and service quality
Required Skills
- Experience with IT incident management, operational governance, or ITSM processes
- Logical problem-solving and analytical thinking skills
- Experience leading cross-functional operational initiatives with multiple stakeholders
- Basic knowledge equivalent to IPA Fundamental Information Technology Engineer certification
- Basic Microsoft Office skills (Excel, Word, PowerPoint)
- Experience with operational improvement or process enhancement activities preferred
- Experience with Power Automate or Power BI preferred
Why Should You Apply:
- Opportunity to work on enterprise-wide IT operational governance and stability initiatives
- Exposure to ITSM best practices, incident management, and operational improvement frameworks
- Opportunity to help build and improve enterprise operational processes from the ground up
- International working environment with collaboration across departments
- Flexible hybrid working style and full flex-time system
Company Details
This organization is a pan-Asian life and health insurance provider serving tens of millions of customers across multiple markets. With a strong digital-first strategy, it is actively transforming the insurance experience through innovation and technology.
What makes this company particularly attractive for IT professionals is that technology sits at the core of the business, not as a support function but as a key driver of growth and differentiation. There is significant investment in modern platforms, data capabilities, and digital customer experiences, creating opportunities for engineers to build and scale products that directly impact users across multiple countries.
The regional footprint also provides exposure to diverse markets, allowing tech talent to work on scalable, cross-border systems rather than being limited to localized, legacy environments. This results in a more dynamic and forward-looking engineering environment compared to many traditional players in the industry.
Culturally, the organization tends to operate with a more agile and international mindset. This often translates into faster decision-making, greater ownership, and the opportunity to collaborate with global teams using modern development practices.
Working Hours: Full flex time (no core hours)
Working Style: 3 days’ work in office, and 2 days’ work from home
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus 124 holidays per year leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
