Skillhouse Internal Career Opportunity
IT Service Management (Lead)
Position Title:
IT Service Management (Lead)
Employment Type:
Permanent
Working Hours:
Japanese Level - Fluent,English Level - Advanced (TOEIC 860)
Salary
Description
A Japanese Financial firm is seeking an IT Service Manager for a diverse, globally distributed team responsible for Change Management, Incident management, Problem management, Configuration management, DR Operations and Capacity management for Global Corporate, Wholesale and CTO departments with geographical coverage across Asia, India, EU and even Global.
Responsibilities:
- Understand the company’s Change, Incident, Problem, Configuration management policies
- Maintain Data quality and integrity of ITSM-CMDB
- Conduct CABs (Change Advisory Boards), Review Changes, Manage/ Review change conflicts and large scale changes
- Facilitate ITSM Recertification processes like Configuration item <-> SNOW group mapping, Approval decision rules, Toxic membership recertification etc.
- Understand and apply concepts of Change Freeze /Chill to IT Changes
- Conduct Incident data quality review and Incident trend analysis
- Problem Overdue RCA (Root cause analysis) and Problem Task Monitoring
- Maintaining hygiene of ITSM Records, ensuring the data records for change, incident, problem etc. are closed on time and govern its aging and quality
- Prepare and maintain documentations related to ITSM
- Perform UAT of releases for enhancements
- Work hand in hand with current GCWT ITSM team
- Work with team members in Japan and global stakeholders to implement the policies via tools available including ServiceNow)
- JIRA or similar project management exposure and queue management
- Provide regular status to Senior Developers / Managers.
Required Skills:
- 7+ years of IT Service Management experience
- 1 + years commercial experience of working within an investment bank support area
- Must demonstrate strong communication and analytical skills
- Must have experience in Service management functions (change, incident, etc.)
- Must be ITIL Trained
Why should you apply:
- Flexible, diverse, international team
- Involvement in both BAU and large scale, multi-year projects across the full enterprise
Company Details:
Headquartered in Tokyo, with offices in Hong Kong, London, and New York, it is Japan's largest securities firm, employing approximately 26,000 staff worldwide and offering services and products covering equities, fixed income, foreign exchange, and other investment products and services.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social insurance, Pension Plan, Transportation Fee, and more
Interviews: 5 rounds