スキルハウスの採用情報
【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー）
役職：
【日系大手医療技術サービス企業】サービスデリバリー・リード・マネージャー（シニアマネージャー）
雇用形態:
正社員
給与:
14000000.00
勤務時間:
英語-上級 (TOEIC 860),日本語-流暢
職務内容
A Leading Medical firm isseeking a Service Delivery Lead Manager (Senior Manager).
This position oversees IT infrastructure operations in Japan, managing overall IT operations including:
Responsibilities:
- Oversee VIP support and EUC (PCs, mobile devices, and IT equipment)
- Manage network operations (LAN/WAN, Wi-Fi, VPN) and server operations (Windows, Linux, cloud)
- Oversee UAM processes and audit compliance
- Service management (SLA/KPI tracking, vendor performance evaluation, improvement planning)
- Improve IT infrastructure processes (incident, problem, and change management)
- Plan and drive IT projects (tech refresh, operational improvements, security enhancements)
- Lead incident triage, escalation, and prevention of recurrence
- Ensure compliance with IT security standards and strengthen governance
Required Skills
- Hands-on experience in at least one area of IT infrastructure operations (EUC, VIP support, network, server, or UAM)
- Team management experience (approximately 7 members)
- Knowledge of IT operational processes (incident, problem, and change management)
- Vendor management experience (SLA/KPI management)
Why should you apply:
- Involve in formulating strategies for the future of the IT department from headquarters and act as a global IT leader.
- Leverage your language skills to participate in global projects.
- Flexible work style
- Good HR Benefits such as 20 days Annual leave, cancer screening, cafeteria plan etc.
Company Details:
A multi-billion dollar company covering the world's major markets and offering medical technology service and solutions to their clients around the world. It is headquartered in Tokyo, with more than 31,000 employees worldwide in nearly 40 countries and regions.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: Hybrid approximately, WFH 3-4 days a week
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Interview Process： 2~3 rounds of interview
