A leading global financial services group is looking for a talented & bilingual Technical Support Engineer (L1/L2) to join its global Collaboration and Messaging team in Tokyo.

Responsibilities:
-Provide L1/L2 technical support to internal users for messaging and collaboration platforms
-Troubleshoot and resolve issues related to Microsoft Exchange, Exchange Online, Microsoft Teams, SharePoint, RightFax, Veritas Enterprise Vault and Proofpoint SMTP infrastructure
-Troubleshoot SMTP, email delivery and mail-routing issues
-Perform basic administration and troubleshooting of Active Directory and Microsoft 365 services
-Monitor messaging and collaboration services and respond to incidents and alerts
-Log, track and update incidents and service requests using IT service management tools, following incident, problem and change management processes
-Escalate complex problems to L3 or global engineering teams when required
-Work with local and global IT teams and external vendors to resolve technical issues
-Improve support processes through scripting, automation and better monitoring
-Provide rotational weekend and on-call support as part of a follow-the-sun coverage model

Required Skills:
-2+ years in collaboration and messaging related roles in a global organization
-Experience providing L1/L2 technical support in a corporate or enterprise environment
-Basic understanding of email flow, SMTP and mail routing
-Experience with incident and service request management processes (ServiceNow/ITIL exposure preferred)
-Strong troubleshooting and problem-solving skills
-Ability to communicate effectively with end users, technical teams and other stakeholders
-Comfortable working with global teams across different time zones
-Business level English and Japanese

Why should you apply:
-Work with highly skilled and collaborative team members in a global IT organization
-Gain firsthand experience supporting large-scale digital transformation in financial services
-Directly impact business processes through the collaboration tools used by everyone in the company
-Stable, diverse and international working environment

Company Details
Our client is a leading global financial services group with an integrated network spanning approximately 30 countries and regions. It serves individuals, institutions, corporates and governments through its wealth management, investment management and wholesale businesses, and has a history of nearly 100 years. The role sits in the Group Infrastructure Services department, which supports technology infrastructure across the group.

Location: Tokyo
Working Hours: 8:40 AM – 5:10 PM (Monday–Friday)
Working Style: Work from office, 5 days a week
Holidays: Saturday, Sunday, national holidays, year-end/New Year holidays, paid leave, other special holidays