スキルハウスの採用情報
Senior Technical Account Management – Engineer
役職：
Senior Technical Account Management – Engineer
雇用形態:
正社員
給与:
勤務時間:
English Level - Advanced (TOEIC 860),English Level - Fluent (TOEIC 990)
職務内容
A Globally operating premium Payment Services firm is looking for a Senior Technical Account Management - Engineer (Leader Level) to join its Global Merchant & Network Service Operations Team (GMNSO).
Responsibilities:
- Will drive resolution, perform Root Cause Analysis and communicate issues related to the Global External Customer base
- Will provide a key interface between External Customers and the Technology and Business Teams including all levels of Leadership
- Will have the ability to adapt to ever-evolving processes and tools, to change in general
- Will be critical in driving issues to resolution through detailed research of cause/effect and identifying opportunities to reduce mean time to detect/resolve impacts
- Will be required to build In-depth knowledge of and provide support of critical systems
- Monitor, track and document daily metrics / issues in accordance with established guidelines
- Is accountable to customers (internal and external) to drive / resolve technical issues from simple to complex
- Is accountable for completion of tasks and deliverables with a focus on detail, quality and efficiency
- Is required to integrate with and work closely with Team Members in US and India hours to manage Team workloads for the global market
- Will identify issues and work closely with Development Teams on the code fix and define appropriate test conditions to validate upon deployment
- Will require some on call coverage
Required Skills:
- Degree in Computer Science, Network, Engineering or related field or >8 years specifically relevant experience
- 8-12 years of applicable experience
- Self-driven with strong multitasking, collaboration and organizational skills, the ability to prioritize urgent tasks, demonstrated attention to detail, and the ability to thrive in a dynamic environment under minimal supervision within the framework of the team
- Strong analytical / troubleshooting skills with the ability to learn complex processes, flows and tools and apply them in real time toward timely impact resolution
- Experience in driving / participating in complex projects with tight timelines and cross Team/Org collaboration. (Project Management / Heavy Project involvement / Change Validation)
- Ability to build followership, leading people and situations even with no direct Leadership / Reports
- Strong people skills / relationship building skills with the ability to influence without direct authority
- Ability to identify anomalies / trends to identify and resolve issues as well as working with required Teams to implement observability and automation tools
- Professional and courteous oral and written communication skills with the ability to communicate complex technical messages / requirements effectively based on Audience
- Excellent soft skills including Active Listening, Self-Control, Positivity, Assertiveness, Conflict Resolution, Empathy, Depersonalization & Personal Accountability
Why should you apply:
- Global brand and reputation
- Great opportunity to be able to work for well-established company
- Very international environment
Company Details:
A U.S.-based, globally recognized financial services company known for its charge cards, credit cards, and travel-related services. Originally founded in 1850 as an express mail business, it has grown into one of the world's leading providers of payment and travel-related financial solutions. The company employs over 73,000 people worldwide, including approximately 2,200 in Japan.
Its corporate culture is grounded in a 175-year legacy of innovation, shared values, and strong leadership principles, with a consistent commitment to supporting customers, communities, and employees. Due to the global nature of its operations, the role involves regular interaction with international teams and external clients across markets.
Its corporate culture is grounded in a 175-year legacy of innovation, shared values, and strong leadership principles, with a consistent commitment to supporting customers, communities, and employees. Due to the global nature of its operations, the role involves regular interaction with international teams and external clients across markets.
Working Hours: Monday through Friday:A: 7:00 – 15:30 (4 days)/7:00-15:00 (1 day) B: 10:30 - 19:00(4 days)/11:00-19:00 (1 day)
Working Style: Hybrid (3 days in office, 2 days work from home)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social Insurance / Benefit program / Bento (on Tue, Wed, Thu) / Company Café / Retirement allowance, Childcare leave system etc.
Interview Process: 3 Interviews
