スキルハウスの採用情報
POS Operations & Back-Office Support Consultant
役職：
POS Operations & Back-Office Support Consultant
雇用形態:
スキルハウス契約
給与:
勤務時間:
English Level - High Intermediate (TOEIC 730),Japanese Level - Advanced (JLPT Level 1)
職務内容
A major retail brand is looking for a strong POS Operations & Back-Office Support Consultant for a long-term ongoing project, within the IT Infrastructure Team.
The consultant will be responsible for stabilizing POS operations, addressing ongoing business issues, and improving operational efficiency across stores and headquarters.
Responsibilities:
- Oversee daily POS system operations across retail stores and head office
- Monitor system performance, incidents, and operational issues
- Manage POS incident handling, root cause analysis, and issue resolution
- Coordinate POS upgrades, patches, configuration changes, and releases
- Support back-office systems related to sales, inventory, settlement, reporting, and store operations
- Ensure accurate data flow between POS, back-office, and related systems
- Assist with operational checks, reconciliations, and issue investigations
- Vendor Coordination
- Communicate directly with store teams, HQ business users, and stakeholders
- Understand day-to-day operational challenges faced by business users
- Translate business issues into system or operational actions
- Provide clear explanations, updates, and workarounds to non-technical users
- Identify recurring issues and propose operational or process improvements
- Create and maintain operational documentation, manuals, and procedures
- Support UAT, store rollouts, and operational readiness activities
Required Skills:
- Experience managing POS systems in retail or multi-store environments
- Strong understanding of retail back-office operations (sales, inventory, settlement, reporting)
- Proven experience coordinating with external system vendors
- Ability to engage confidently with business users and store operations teams
- Experience in incident management and operational support
- Strong communication and stakeholder management skills
- Ability to work independently in a consulting-style role
Why should you apply:
- Major retail brand
- Competitive compensation, centrally located office (Ikebukuro), and a positive, collaborative work environment
- A leadership role where you can leverage your experience in system development and project management
Company Details
The company operates department stores in Japan, offering a wide range of products and services primarily in urban areas. Internationally, it expands its business through licensing of its proprietary brands, and also engages in corporate services and trading businesses.
Working Hours: 09:00–18:00, Monday to Friday
Working Style: 5 days per week in the office
Holidays: Saturdays, Sundays, public holidays, year-end/New Year holidays, paid leave, and other special leave
Services/Benefits: Comprehensive insurance coverage, employees’ pension plan, discounted cafeteria, overtime pay
