スキルハウスの採用情報
ITSM Engineer [JG21 // JR2503891]
役職：
ITSM Engineer [JG21 // JR2503891]
雇用形態:
正社員
給与:
勤務時間:
Japanese Level - Advanced (JLPT Level 1),English Level - High Intermediate (TOEIC 730)
職務内容
A US based General Insurance firm is looking for a strong ITSM Engineer with a strong pro-active and problem solving approach.
Responsibilities:
- Assist with implementation, and improvement of ITSM processes (e.g., Incident, Change, Problem, and Service Request Management)
- Collaborate with cross‐functional teams to maintain accurate and useful documentation of infrastructure systems and workflows.
- Support the adoption and configuration of ITSM/Operations platforms and tools.
- Monitor operational health of systems, assist with resolving service disruptions, and communicate clearly with involved teams.
- Contribute to service reviews, RCA sessions, and improvement planning with a humble, proactive, and team oriented approach that values collaboration and shared learning.
- Foster clear and respectful communication across support teams, stakeholders, and business IT, showing awareness of others’ needs and contributing to shared understanding.
- Offer thoughtful guidance and constructive feedback with humility and a growth mindset, supporting team success and the continuous improvement of services and processes.
- Participate in on‐call incidents with a dependable and cooperative attitude, demonstrating commitment to the team and readiness to support others when needed.
Required Skills:
- 3~6 years of experience in IT operations, L2/L3 technical support, or ITSM process‐related work
- Familiarity with ITIL framework (v4 or v5 preferred)
- Experience working with ITSM tools (e.g., ServiceNow, Splunk, SharePoint)
- Understanding of infrastructure components (e.g., Networking, Servers, Storage, Cloud Services, User devices)
- Understanding of Operating Systems, Middleware, Databases (e.g., Arch/ Debian / Red Hat Linux, Windows, MacOS, Oracle, Sybase, SQL, Tomcat, NGNIX, Apache, IIS)
- Experience working in supportive team environments, contributing to both user‐facing and system‐level outcomes within medium to large organizations
- Familiarity with both Windows and Linux‐based systems
- Foundational awareness of Site Reliability Engineering (SRE) principles, gained through direct participation or adjacent collaboration with projects and/or SRE teams
Why should you apply:
- This is a long-term opportunity
- You will be working with international team members
- Learn new technologies and on large scale projects
Company Details: A leading international insurance organization operates in over 130 countries and jurisdictions, offering services to commercial, institutional, and individual clients through one of the most extensive global property and casualty insurance networks. In addition to general insurance, the organization is also a prominent provider of life insurance and retirement services in the United States. Its common stock is publicly traded on both the New York and Tokyo stock exchange.The group's Japan-based affiliate provides IT-related services to support the organization’s operations within the country.
Working Hours: 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, 27 Paid Holidays every year (20 paid leaves, and 7 especial leaves)
Services/Benefits: Social insurance, Employee Pension Scheme, Transportation Fee
Interview Process: 3
