スキルハウスの採用情報
Head of Digital Workplace Operations (JG23 Level)
役職：
Head of Digital Workplace Operations (JG23 Level)
雇用形態:
Permanent
給与:
勤務時間:
English Level - Advanced (TOEIC 860), Japanese Level - Advanced (JLPT Level 1)
職務内容
A Global Financial firm is seeking an experienced and highly accomplished Head of Digital Workplace Operations to lead its enterprise Digital Workplace function, ensuring secure, reliable, modern, and efficient technology experiences for employees across Japan.
This is a senior leadership position (JG23) requiring strong expertise in EndUser Computing (EUC), Endpoint Management, Microsoft 365, Digital Employee Experience (DEX), IT Operations, and Workplace Technology Transformation.
The successful candidate will be responsible for managing Digital Workplace engineering and operations, driving technology modernization, improving service quality, and collaborating closely with Japan, APAC, and global IT leadership.
Responsibilities:
- Lead and manage the Digital Workplace Operations function, including endpoint engineering, workplace technologies, operational support, and service delivery
- Develop and execute Digital Workplace strategies and oversee enterprise workplace technology services, ensuring high availability, security, stability, and an excellent employee experience
- Manage, mentor, and develop engineering and operations teams, and drive workplace modernization, automation, service standardization, and continuous operational improvements
- Oversee enterprise Windows endpoint environments, including Windows 11, desktop/laptop engineering, device provisioning, application deployment, patching, and lifecycle management
- Provide technical leadership across Microsoft Intune, SCCM/MECM, Windows Autopilot, Group Policy, Active Directory, and Microsoft Entra ID
- Lead endpoint modernization initiatives, including migration from traditional device management to cloudbased Unified Endpoint Management (UEM)
- Oversee operational performance and continuous improvement of Microsoft 365 workplace services, including Teams, Exchange Online, SharePoint Online, and OneDrive
- Support enterprise collaboration technology initiatives, workplace productivity improvements, and cloudbased communication platforms
- Establish and improve Digital Employee Experience (DEX) capabilities to proactively monitor endpoint performance, application reliability, and employee technology experience
- Leverage platforms such as Nexthink or equivalent DEX technologies to identify, investigate, and resolve workplace technology issues
- Oversee incident, problem, change, and service management activities for Digital Workplace services
- Collaborate with Information Security, Risk, and Compliance teams to ensure workplace technologies comply with enterprise security policies
- Oversee endpoint security controls, patch compliance, vulnerability remediation, device encryption, identity integration, and secure workplace configurations
- Act as a senior technology stakeholder for Digital Workplace Operations, working closely with Japan business leadership and regional/global Infrastructure Services teams
- Manage strategic relationships with workplace technology vendors, service providers, and external engineering partners
Required Skills:
- 12+ years of IT infrastructure, Digital Workplace, EndUser Computing, or enterprise technology operations experience, including significant experience in a large multinational organization
- 5+ years of technical leadership or people management experience, leading infrastructure, endpoint engineering, workplace technology, or IT operations teams
- Strong technical expertise in Microsoft Intune, SCCM/MECM, Windows Autopilot, Active Directory, Group Policy, and Microsoft Entra ID
- Solid understanding of Windows 11 enterprise management, endpoint security, device provisioning, OS deployment, patch management, and endpoint lifecycle operations
- Strong knowledge of Microsoft 365, including Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive
- Experience managing enterprise endpoint environments supporting thousands of employees across multiple offices or geographical locations
- Experience with Digital Employee Experience (DEX) tools, such as Nexthink, and proactive endpoint monitoring and remediation
- Good understanding of PowerShell automation, cloudbased endpoint management, and enterprise workplace architecture
- Proven experience managing IT service delivery, major incidents, operational risks, vendors, and thirdparty service providers
- Strong understanding of ITIL processes, IT service management, change management, and operational governance
- Experience leading workplace transformation, technology migration, operational improvement, and cost optimization initiatives
- Excellent leadership, communication, stakeholder management, and problemsolving skills
- Ability to collaborate with senior business and technology stakeholders across Japan, APAC, and global IT organizations
Why should you apply?
- Senior Leadership Opportunity: Lead a critical technology function supporting a large and complex enterprise IT environment
- Digital Workplace Transformation: Drive modernization across Microsoft 365, endpoint engineering, digital employee experience, and workplace automation
- Global Exposure: Collaborate directly with senior technology stakeholders across Japan, APAC, and global IT organizations
- Strategic & Technical Ownership: Influence workplace technology strategy while maintaining oversight of engineering and service delivery
- Enterprise-Scale Impact: Improve the daily technology experience of thousands of employees
Company Details:
A leading international insurance organization operating in more than 130 countries and jurisdictions, providing property and casualty insurance and other insurance solutions to commercial, institutional, and individual customers. Its Japan operations support a broad range of insurance services and global technology initiatives, offering opportunities to contribute to enterprise-scale IT modernization and engineering transformation.
Working Hours: 9:00 AM – 5:00 PM (Monday–Friday)
Working Style: Mostly work from office (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, national holidays, year-end/New Year holidays, paid leave, other special holidays
Benefits: Social insurance, DC pension plan, transportation fee, training programs, and more
