スキルハウスの採用情報
Desktop Support Manager APAC
役職：
Desktop Support Manager APAC
雇用形態:
Permanent
給与:
勤務時間:
English Level - Advanced (TOEIC 860), Japanese Level - Fluent
職務内容
A rapidly growing medical technology company is seeking a Desktop Support Manager APAC, who will provide hands-on technical support, manage end-user devices and local IT operations, and serve as a key point of contact for regional IT services.
This is an opportunity to work closely with global IT teams and play an important role in supporting a fast-growing international business.
Responsibilities:
- Install, configure, and maintain desktop hardware, software, and peripheral devices
- Troubleshoot and resolve system, network, and end-user technical issues
- Manage, prioritize, and escalate IT support tickets as required
- Provide day-to-day IT support and ensure the timely resolution of technical requests
- Create and maintain IT documentation, procedures, and Standard Operating Procedures (SOPs)
- Provide remote IT support to users across APAC
- Partner with infrastructure and application teams on regional IT projects
- Act as the primary local point of contact for IT vendors and service providers
- Support Microsoft 365 and endpoint management activities, including Intune administration
- Communicate effectively with users and stakeholders in both Japanese and English
- Support regional IT initiatives and contribute to continuous improvement of IT operations
- Travel occasionally within the APAC region, including Japan, Australia, and New Zealand
Required Skills:
- Hands-on experience supporting Windows and/or Mac environments
- Experience administering Microsoft 365
- Experience with endpoint management platforms such as Microsoft Intune
- Strong troubleshooting and problem-solving skills
- Experience managing IT support requests, incidents, and escalations
- Strong communication and stakeholder management skills
- A proactive, collaborative, and business-focused mindset
- Ability to work effectively with regional and global IT teams
- Willingness to take ownership and support broader regional IT initiatives
Why should you apply:
- Work across Japan, Australia, and New Zealand and collaborate with regional and global IT teams
- Join a rapidly growing medical technology company with an international footprint and meaningful impact on patient outcomes
- Play an important role in supporting business operations and improving IT services across a growing regional organization
- Gain hands-on technical experience, ownership of regional IT operations, and exposure to global IT projects and enterprise technologies
- Work across desktop infrastructure, Microsoft 365, Intune, SAP, logistics systems, and other enterprise technologies while acting as an important bridge between business and IT
Company details:
This global medical technology organization specializes in developing innovative healthcare solutions and operates within a highly regulated environment requiring sophisticated logistics, inventory tracking, and operational processes. The company is investing heavily in digital transformation and enterprise system modernization to support continued growth and scalability across its business operations.
Working Hours: 9:00 AM – 6:00 PM (Weekdays, flexible working hours available)
Work Style: Hybrid (1–2 days remote work per week)
Location: Tokyo
Holidays: Saturdays, Sundays, National Holidays, Year-end/New Year Holidays, Annual Paid Leave
Benefits: Social Insurance, Transportation Allowance, Health Insurance, Pension, Employment Insurance, Worker's Compensation Insurance, Flexible Working Arrangements
Interview Process: 3–5 stages
