スキルハウスの採用情報
Customer Support Specialist
役職：
Customer Support Specialist
雇用形態:
Permanent
給与:
勤務時間:
English Level - High Intermediate (TOEIC 730), Japanese Level - Native
職務内容
A Global collectibles authentication and grading company is looking for a Customer Support Specialist.
Responsibilities:
- Respond promptly and courteously to customer inquiries via phone, email, and other channels
- Handle inquiries regarding submission methods, application details, delivery dates, shipping, payment, account information, and system usage
- Reduce problem-resolution and response times in customer service to ensure that requests are processed and resolved appropriately in accordance with our support standards
- Accurately assess the status of customer issues, including complaints and escalated cases, and work toward resolution in collaboration with relevant departments as needed
- Support the development and improvement of customer service workflows, operational manuals, FAQs, and procedure guides
- Work to improve the quality, speed, and consistency of customer service
- Collaborate with the IT department to improve and streamline the tools and portals used in customer support operations
- Actively participate in various projects and improvement initiatives underway within the department
Required skills:
- Associate’s degree or higher from a junior college or vocational school, or equivalent work experience
- At least 2 years of customer service experience (customer support, call center, contact center, customer service, etc.)
- Candidates with practical experience handling complaints and escalations
- Candidates with experience assisting customers via email and telephone
- Candidates with experience in process improvement, optimizing workflows, and implementing manuals or procedures to enhance service quality, response speed, and operational consistency
- Candidates with clear and appropriate communication skills (including verbal and written communication)
- Individuals with strong interpersonal skills (those who can listen attentively to others, prioritize solutions over criticism, uphold confidentiality, manage their emotions appropriately, and are open to others’ opinions and new ideas)
- Individuals who can adapt flexibly to changing environments and new operational procedures
Why should you apply:
- Join a fast growing global organization where you can build your management career as the company continues to scale
- Work closely with international teams and engage in English communication, giving you the opportunity to thrive on a truly global stage
Company Details:
This company is the world’s largest service provider for trading card, autograph, and memorabilia authentication and grading. Since its founding, it has certified tens of millions of collectibles with a total declared value exceeding a billion dollars. Its Japanese subsidiary, established in 2018, is the only third-party grading service in Japan and has become the leading provider of trading card authentication and grading in the region.
The parent organization is a global, technology-driven company that modernizes and digitizes the collectibles market. Its services cover coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Subsidiaries include multiple specialized grading and analytics brands. With over 2,200 employees across offices worldwide, including Tokyo, the company combines innovation, technology, and global scale to deliver value-added services to collectors.
For IT professionals, this is a rare opportunity to work in a fast-growing, highly digital environment, contributing to cutting-edge systems that support authentication, grading, digital platforms, and process automation. You’ll collaborate with international teams, tackle complex technical challenges, and help shape the technology that drives a global leader in the collectibles industry.
Working Hours: 9:00 – 18:00 (Mon-Fri)
Working Style: Basically work in office
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social Insurance, 401K, Transportation Fee etc.
Interview Process: 3 times
